Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2, 3 and 4 stars

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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Very complete
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
You can't see everything If you don't already know the products, you won't be tempted.
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Response from Le Comptoir de Mathilde
Hello Patricia, Thank you for your constructive message! If you'd like to give us your opinion on how "to tempt you", please don't hesitate! Have a lovely day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Compliant order and fast delivery. Products well packaged.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/09/2020
Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...
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Response from Le Comptoir de Mathilde
Hello Mrs. DOMET, We're very sorry for the delay in delivery. Unfortunately, our service provider (La Poste) seems to be experiencing many delivery delays and has yet to adapt to the situation we are experiencing. We are doing our utmost to dispatch your parcels within 48 hours of your order. Enjoy your meal and have a wonderful festive season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Efficient seller. Products well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Nice site. Fast delivery. Well packaged. The best is to see in store and have the opportunity to taste.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Delighted with the fast and well packaged delivery. Very good products. Just disappointed that the surprise gift was the same one I had ordered. I would have liked something new to discover before ordering.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
very fast and compliant with my order. only drawback 2 large parcels for 1 order of 5 products. To be specified when the order is dispatched, so that I can make arrangements to receive it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
I really like your products. Usually I prefer to go directly to the store, but with the confinement I went through your website. This order was for my brother's birthday and I found the price of delivery exorbitant (about €8 before tax). From now on, I'll be ordering exclusively in-store.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
Very clear site, easy to navigate and understand
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Super good! But frankly... The 80 euro surprise is really ridiculous... Disappointing
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Delivery was fast and the products arrived in a large, well-packed box.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2020
We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
On the other hand, your shipping costs are far too high, costing almost as much as one of your products?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Site easy to navigate, fast delivery. However, very disappointed with the quality of the package: half of the products arrived broken: broken chocolate bars, broken speculos, spoons of hot chocolate with 1 Santa Claus supposed to be on it was broken and dissociated from its base....what a pity when you want to offer this basket to someone...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Intuitive
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/11/2020
You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.
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Response from Le Comptoir de Mathilde
Hello Mrs DESSEAUVE, Our products are stored in a large, airy warehouse. It is unlikely that they will have picked up any odor prior to shipment. We are very sorry about this! Please do not hesitate to contact our customer service team. Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
ok but a feedback problem on the day of delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Ras.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Super
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
All in all, it's going well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
At first, it's not easy to find the product you're looking for among the different types of products;
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Fast delivery, well-protected products of very good quality. A little downside on the tote bags which shrunk extremely when first washed in a machine at 3o degrees short cycle.A little disappointed as I wanted to give them as Christmas presents. I washed them first because they had a smell.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
Very good site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2020
Parcel arrived at the right address, but the delay was too long for the location.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/11/2020
Sent me the wrong item. Got completely ignored by customer service. Shocking!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
I find that the details of the articles are not very well explained.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Extremely careful packing. Well done!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delighted with my order and the service. Just one star less for the not very eco-friendly packaging :-/
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delivery on the day announced super well packaged a pleasure to order how does your customer service work on the internet I am a customer at the store in vaison la romaine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
One was broken
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
Satisfied with the site presentation
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