The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Hello Mrs BASDEVANT, During this period of confinement, the delivery times offered by all carriers may vary. Since the confinement, La Poste has extended its lead times from 3 to 10 days. On our website, when you placed your order on April 2, 2020, an information concerning Easter delivery was put in place. We informed you that Easter delivery was no longer guaranteed. A week's delivery can, during the year, seem very long, nevertheless these are more or less normal delays in these times. We are sincerely sorry that your order did not arrive on time. Thank you for your understanding, Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
the various Easter offers are very limited, too bad!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Very good product
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
Order received, but it's not what I ordered, my niece is disappointed. I will not order again.
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Response from Le Comptoir de Mathilde
Hello Mrs PY, Our Easter lollipop and tablet products have matching subjects.
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
very satisfied, conforms to order, fast delivery, despite COVID19
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
It's a pity you can't put a card when you want to send it as a gift.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
Hello, I wanted to send chocolates to someone for their birthday. It's a pity that it's impossible to add a little note to put a message and say that the package is from such and such a person. I tried to add a note in one of the comment fields to ask if I could add that the package was from me, but my comment was not taken into account. It's a shame to have to call the person back to ask if they received my gift... Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
I had noted another address for another person but it was not taken into account But the content was impeccable
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/03/2020
Confusion between billing address and delivery address Not at all clear
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Response from Le Comptoir de Mathilde
Hello Mrs Metzinger, We're sorry that our distinction between the billing address and the delivery address didn't seem very clear to you. We hope that it's more understandable for you today, so please don't hesitate to contact us if you have any further questions. Have a nice day, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Good ergonomics. Innate navigation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Cherry cake has a best-before date of just under a month.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
The site is well designed but the shipping costs are much too high.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/03/2020
Clear navigation for the goods on offer. Invoicing is more complicated. It doesn't always work, connections are difficult. Address discrimination is random. The parcel arrived at the billing address and not at the delivery address. We'll have to find a carrier.... and pay extra. Too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/03/2020
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
searches are not always easy, you have to click on several choices to get all the products in the category you're looking for
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
A very pleasant site to visit
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
The sections are well laid out and you'll quickly find what you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Toujour Bien. The Comptoir de Mathilde card number cannot be inserted. Le moulin grand sont terminé?
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2020
Very nice chocolate for our valentine's day
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
complete
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
I love your products, but you really need to cut down on the size of your packages.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/01/2020
Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....
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Response from Le Comptoir de Mathilde
Hello Mrs Rolandeau, We can understand your dissatisfaction, however this mechanism is usual in all the shops. We propose punctual offers and are sincerely sorry that you could not benefit from it. Hoping that the tasting of our spreads gives you much pleasure, Beautiful day to you, Cordially, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
very good jams, but the shipping costs are much too high, so you may hesitate to order again.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
It's a pity we wanted to put a note with the package and we couldn't.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
The quality of the products is good, I know the brand well. But first time I ordered on the site: in the two batches of hot chocolates, there were broken elements... it's a shame. Similarly, one bar arrived cracked. It's a shame it's a gift.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
compliant
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
No clear communication when the parcel arrives at the relay point. Not serious, but a pity. Otherwise nothing to complain about.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Products received very quickly! On the other hand, the glass jars were in no danger of breaking given the amount of packaging and protection around them! Perhaps it's possible to reduce the quantity a little with a smaller carton to avoid all that packaging in the garbage can?
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/01/2020
Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.
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Response from Le Comptoir de Mathilde
Hello Ms CHARLET, As our customer service is available 5 days a week, we were unable to respond to your request over the weekend. However, after checking with our department, you received a reply on the following Monday, informing you that your order had been processed and apologizing for the delay in responding.
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2020
I find the delivery charges just exhorbitant... I wanted to order more but seeing that by adding just a few chocolate spoons, the amount climbed seriously!!!! It's a shame....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
The parcel was not signed for, but left outside the front door.
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Response from Le Comptoir de Mathilde
Hello Mrs Mathisse, We are sorry for the way you received your parcel. This procedure is managed by La Poste and we have in no way validated this type of manoeuvre. We will report this to our service provider. Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
I've been to the Tulette store several times. It's very friendly. I ordered easily on the internet knowing the products. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
Not much detail on some of the product sheets, but their teas are excellent! Even if their Chai lacks CINNAMON
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
fast and well packed no problem
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
very easy to find the products you want quick order and delivery,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Good, fast delivery but one of the shelves arrived broken.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2019
Easy search
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Very correct site. Thank you ...........
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/08/2019
I would have put 5 stars, but the name of the person delivered was reversed with mine...??? Why???
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