The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Very pretty products but average quality chocolate. Package of pots of spread arrived cracked (2 broken pots out of 3) I expected better ...
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Response from Le Comptoir de Mathilde
Hi Ingrid, I'm sorry to hear that you've received broken pots of spread. Have you contacted Customer Service to let them know? If not, please do not hesitate to write to me at [email protected] (if possible with photos) so that we can compensate you appropriately. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2017
Very good. I'm sorry I can't rate the different products, but it was a gift. Cdlt
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2017
Great site with great products, the spreads are delicious!
However, the products are still very expensive in my opinion... 8€ for a 250g jar of spread, 3,90€ for a lollipop... But otherwise super quality, original gift for Mother's Day ;)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2017
Lovely gourmet products in attractive packaging and boxes.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2017
Very easy to order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
user-friendly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2017
Satisfactory site to recommend.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
Practical Clear, beautiful window
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2017
the whole thing was a gift so I can't give an opinion
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
The site is well designed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2016
Easy-to-read site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2017
ATTENTION ALL THE SAME, BECAUSE DESPITE 2 SUPERB INDIVIDUAL PRODUCT PACKAGING, SOME POTS OF MUSTARD HAVE LEAKED " OIL !!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2016
A good product that worked when it came time to give presents.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2016
Very well designed. However, it lacks choice compared to the store, which is a shame when you want to send a package for the holidays.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2017
Ergonomic site, well illustrated and detailed. Would benefit from more product categorization...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2017
pleasant site
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/01/2017
Following my order, the price of the honey was indicated at a reasonable price, but when I received it, it was no longer at the price indicated. After complaining, I only received one extra jar of honey, whereas you should have sold it to me at the price indicated online. Not very honest of you.....
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Response from Le Comptoir de Mathilde
Hello Chantal, I remember your complaint about the price of honey on our website. The price of the jar of honey displayed on the site was correct and the product sheet clearly indicated the weight of the jar, i.e. 250 g (via the "Ingredients" tab). Unfortunately, it turns out that the price per kilo displayed was wrong and was quickly corrected. We therefore decided to send you an extra jar and a totebag to compensate for the inconvenience. Sincerely
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/04/2017
Unfortunately, two pots arrived broken.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2017
The site is easy to access and offers a wide range of products. I had a small problem receiving my order, but customer service was quick to help.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2016
Not bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2016
Small bug when I placed my order where the choice by credit card could not be selected. I love these products and continue to order them regularly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2017
Nothing
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/05/2017
Very disappointed by the quality of the product, very high in chocolate and no taste of sauternes grapes compared to another order placed with another supplier.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2017
Very well done website, very easy to order, great choice, just a pity that the shipping costs are so high...would it be possible to use a parcel delivery service?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2017
This questionnaire is too precise, if you give stars for a product, it's superfluous to have to enter more text....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2017
Appetizing
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2017
the site is good nothing to say special
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/03/2017
Pleasant and easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2017
Good service. Delivery on time, but still rather expensive.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/02/2017
Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.
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Response from Le Comptoir de Mathilde
Hi Annaelle, I'm sorry if you had a bad experience. I've just looked at your order again, and it turns out that we had taken into account that it was a gift and the parcel was normally sent to the name and delivery address you had indicated. We haven't received a message from you since (perhaps you haven't written to [email protected]?). However, from the Colissimo tracking number, I can see that La Poste was unable to deliver the parcel at the first attempt. Yours faithfully
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
Clear and pleasant to look at
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2017
well
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2016
Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2016
I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....
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Response from Le Comptoir de Mathilde
Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2017
RAS. Perhaps a little expensive compared to the product ordered, which disappointed me a little.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2016
A bit expensive... It's cheaper if you buy local (same product)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/12/2016
No particular problems! Just one item that was unavailable even though it was on the site, a bit frustrating.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2017
Almost as nice as the store!
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