Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 357 published reviews

5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2, 3 and 4 stars

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Acheteur vérifié

Published on 15/05/2017 à 20h31 following a purchase from 16/12/2016

The site is clear, but perhaps a little unattractive.

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Acheteur vérifié

Published on 15/05/2017 à 20h24 following a purchase from 11/12/2016

The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully

Acheteur vérifié

Published on 15/05/2017 à 20h22 following a purchase from 13/12/2016

I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully

Acheteur vérifié

Published on 15/05/2017 à 20h16 following a purchase from 05/02/2017

Goods missing but immediately returned

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Acheteur vérifié

Published on 15/05/2017 à 20h12 following a purchase from 03/04/2017

Very good products, tasty, original... Ordered and delivered without a hitch.

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