Customer reviews of Le Comptoir de Mathilde

ras

Everything is perfect...as usual

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Yes and no. My order included a Texan appetizer. I realize that you have changed the recipe in the meantime (for a few years). It's no longer the same. Disappointed.

Perfect

Quality products and fast delivery

very good quality of products

The chocolates arrived a bit soft

Having been a fan of the brand for several years, my last online purchase went very badly... damaged order, not received by the pickup point... and very, very complicated to get in touch with customer service (15 calls and 4 emails before reaching someone...) the package was finally returned with almost 2 weeks delay. Too bad!

It took 5 days to deliver a package even though the address is 15 minutes by car from the nearest store. The gift was for Father's Day... it was received the next day... Best regards,

Disappointed, pistachio paste tastes very chemical, broken salt mill and chocolate half melted because delivered during a heatwave

Top

This is in no way a problem with the Comptoir de Mathilde but with its deliveries via DPD: due to the failure to organize the routes according to the opening hours of the pickup points, the package is marked as unable to be delivered because the pickup point is closed. Day after day they are able to attempt delivery without ever succeeding. When you call customer service, the only response is that the hours do not allow for delivery; at no point do you receive a message to indicate the situation and you can wait a long time! The only solution proposed after several calls is to deliver to another pickup point that is less convenient in terms of proximity, but open during wider hours. Second order at Le Comptoir de Mathilde and second disappointment with DPD; in the long run, this may discourage me from ordering from the counters.

satisfied

The packaging and delivery were good, but my rum babas arrived all mushy, while the rum babas were fine, in the same box. Either the rum babas were already damaged before packaging, or they are not made with the same recipe as the rum babas. I was a bit disappointed with the rum baba jar, the mushiness looks very ugly as a gift.

All products received. Unfortunately, 3 chocolate products were broken. Contacted Le Comptoir de Mathilde in various ways. But unfortunately, nothing has been heard back.

Two chocolates from my order were broken

False information.

It was not obvious to put a different address between the order and delivery (it was a gift) the site always sent me back to the beginning and I had to re-enter my information

The products seem fine but we haven't tested them.

Very good products and well presented

Given the amount, I would have appreciated a commercial gesture

I am very satisfied with your chocolates but I hope you will no longer use DPD... when there is a dead end, the delivery person does not go there to avoid damaging his truck! and does not leave a delivery notice..

Already two purchases, one in-store, the other online, and both times no promised gift for purchases over €80... Otherwise, yes, the chocolates are beautiful and good, a bit expensive though, the best are the rum babas.

The chocolate is delicious, everything is well packaged, the only downside is that I ordered the bars with sheep and I received chickens and chicks, so I was disappointed when receiving the package because it was not my order.

Some good chocolate

Very good but small containers with a. A bit high price.

I was used to the Harry Potter hot chocolate bombs and I am not disappointed with the new ones. However, it's a shame that you are regularly out of stock.

VERY GOOD

Very good products, fast delivery.

The products from Mathilde's counter are very good, however, 2 jars were no longer sterilized when we opened them. I noticed the first one right away because it was leaking, the second one was during use and only one was refunded to me.

chocolate was unfortunately broken/damaged

Order delivered quickly and carefully in accordance with what I had ordered, nothing to complain about this merchant.

The mixture in the pepper shaker with the salt and herbes de Provence blend does not mix well.

Received broken item. I received a replacement 1 month later, it's good but too bad the delay.

Hello, the products have arrived and conform to the order, but delivery against signature not seen the deliveryman.

The products are quality, too bad the shipping costs are so high.

not what I expected

I'm not disappointed with the products, but the problem is the shipping, which always misses something, so I'd give it one star less, but after that, customer service is very responsive.

The parcel was dispatched late and without the accompanying note written on the site.