English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
E
Rating: 1 out of 5
Lame as hell. And customer service that couldn't care less about my comments. A lost customer!
Translated reviews
Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
Translated reviews
E
Rating: 1 out of 5
I made a complaint following the delivery of my order because an item arrived broken. I never got a reply. This is not serious, I will not come to your store again.
Translated reviews
B
Rating: 4 out of 5
NICE PRODUCTS BUT CHOCOLATE BREAKS !!!!
Translated reviews
A
Rating: 1 out of 5
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
Translated reviews
V
Rating: 1 out of 5
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
Translated reviews
D
Rating: 1 out of 5
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
Translated reviews
S
Rating: 3 out of 5
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
Translated reviews
E
Rating: 3 out of 5
Some products arrived broken, no news from customer service
Translated reviews
B
Rating: 1 out of 5
Product damaged and surprise missing, disappointed :(
Translated reviews
B
Rating: 3 out of 5
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
Translated reviews
G
Rating: 2 out of 5
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
Translated reviews
M
Rating: 3 out of 5
Products arrived broken and I never got a return from customer service.
Translated reviews
S
Rating: 2 out of 5
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
Translated reviews
F
Rating: 1 out of 5
Perfect Very satisfied
Translated reviews
D
Rating: 1 out of 5
Claim made for gresins arrived in Miette. 0 reply
Translated reviews
L
Rating: 1 out of 5
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
Translated reviews
E
Rating: 1 out of 5
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
Translated reviews
M
Rating: 2 out of 5
I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...
Translated reviews
S
Rating: 2 out of 5
I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.
Translated reviews
M
Rating: 2 out of 5
Missing a product And no response from customer service
Translated reviews
C
Rating: 1 out of 5
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
Translated reviews
C
Rating: 3 out of 5
Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.
Translated reviews
M
Rating: 1 out of 5
One item received broken and no response from customer service. I am very dissatisfied.
Translated reviews
L
Rating: 4 out of 5
Very good chocolates, but a little expensive. I always give them to my daughter, who loves them, but I was disappointed not to have been able to take advantage of the Black Friday offer for which I had received no information on the newsletter.
Translated reviews
H
Rating: 3 out of 5
After ordering €160 worth of chocolate, I couldn't wait to discover my gift. What a disappointment when, alas, I saw a tiny sample of chocolate spread. I love your chocolates. But between the ''sample'' gifts and the loyalty points that can be accumulated for a content you don't know about ... It's disappointing. I'm thinking of doing my Christmas shopping elsewhere next time.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Harmonie,
Thank you for your feedback and for your confidence in our chocolates. We are sorry to hear that the gift you received did not meet your expectations. Your feedback is important to us, and we take note of your comments about the samples and the loyalty program. We look forward to seeing you again soon and providing you with a more satisfying experience.
Yours sincerely
The Comptoir de Mathilde team
Thank you for your feedback and for your confidence in our chocolates. We are sorry to hear that the gift you received did not meet your expectations. Your feedback is important to us, and we take note of your comments about the samples and the loyalty program. We look forward to seeing you again soon and providing you with a more satisfying experience.
Yours sincerely
The Comptoir de Mathilde team
E
Rating: 3 out of 5
Too bad the calendar didn't fit and all the chocolates fell off.
Translated reviews
D
Rating: 1 out of 5
short
Translated reviews
M
Rating: 4 out of 5
Very good products and nice surprises every day
Translated reviews
J
Rating: 4 out of 5
Product as ordered. Slight problem with the packaging, which was not properly sealed.
Translated reviews
A
Rating: 3 out of 5
No is actually also wrong. I contacted customer services about a part of the shipment that arrived broken, but they didn't respond. I am very disappointed. I won't be ordering anything from them again.
Translated reviews
P
Rating: 2 out of 5
Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...
Translated reviews
C
Rating: 1 out of 5
The chocolate plates were all broken, but the worst thing was a pot of chocolate spread which was also broken. Very, very disappointed!
Translated reviews
J
Rating: 1 out of 5
Very disappointed, the jars opened in the parcel ... the contents all dirty and sticky (jar of baba au rhum, one of cannelé à l'armagnac and a bottle of rhum arrangée) It was for a gift, impossible to offer obviously! I notified your services immediately with a photo of the inside of the parcel... ( + 10jours) et aucune nouvelles Véritablement très déçu !!!
Translated reviews
M
Rating: 1 out of 5
Disappointed. Bought 3 sweet calendars and box warped in transit. The chocolates were scattered everywhere and the quality dropped. The after-sales service is not responsive. Too bad, I will not repeat the experience.
Translated reviews
P
Rating: 1 out of 5
Product in package broken. No response from customer service after two reminders.
Translated reviews
O
Rating: 2 out of 5
Hello, I received an incomplete package, I made a claim on the site, no news for several days.
Translated reviews
M
Rating: 4 out of 5
Very good! I just wanted a little more choice
Translated reviews
P
Rating: 1 out of 5
The advent calendar is very disappointing both in quality and quantity ... I will not repeat the experience next year ... I was so far satisfied with your products but for the calendar it would have been better to put a little more expensive and more generous ...
Translated reviews
A
Rating: 1 out of 5
Order received incomplete
Translated reviews