The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Perfect. Complete order. Fast delivery. Products very well packaged. Visually very satisfied. Now we just have to wait for the reaction of the people who will receive these delicacies.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very pleased with my order ️ Very well packaged, bravo..
Happy holidays to your team!
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Rating: 5 out of 5
following a purchase from 04/12/2020
Very quick and easy
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The chocolate chip was broken when I received the parcel.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Pam Muy bien, súper cuidados todos los productos
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As perfect as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
EXCELLENT PRODUCTS
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
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Response from Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ :(
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
fast delivery and very well packaged products nothing to complain about
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Glass jars packed with the greatest care. Fast order dispatch.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order well packaged and fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very satisfied with the order and delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
packaging problem the packaging was torn
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
The delivery time was correct. The goods were very well packaged. Perfect products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied. Lots of gourmet choices for gifts.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.
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Response from Le Comptoir de Mathilde
Hello Mrs Lattard, We are very sorry to receive your broken products. We do our best to pack each product individually, but the hazards of transport can sometimes leave surprises. If you wish, we can send you back the products that were broken during transport... Concerning the replacement of your truffles, indeed our team tried its best to bring a quick solution, that could satisfy your taste buds but I'm really sorry that the surprise is not there. For your chocolate to break, could you please indicate the reference? Thank you very much, Very nice day to you, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect Excellent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
All OK. Packaging well done. Thank you very much.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery. Very careful packaging and protection of products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Serious company, very well packaged and protected products, but I haven't had a chance to taste them yet as I'm offering them as gifts.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
A very varied and clear site, easy to find.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I've loved their quality products ever since I discovered them. The only downside is that the prices are too high. Maybe they should consider a loyalty card for their customers.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery and careful packaging
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top packaging, I've never seen products so well protected, and with a discount it's even better ...
I recommend their site where everything is good and beautiful.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I had a constraint of rapidity of sending and they respected that by making as fast as possible, hats off for that already. Then I tasted the nougat it was very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super Very well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well protected
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
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Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
the site presents its products well, but the quality has to follow.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Order arrived fairly quickly and well packaged, well protected. Satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged products!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
very nice choice of products
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