Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
very good the site is attractive
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Very good quality chocolates. Very well packed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
always perfect (items very well packed and fast delivery)!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Thank you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/05/2020
Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.
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Response from Le Comptoir de Mathilde
Hello Mr. Peralez, First of all, we apologize for our non-response. We've just checked our customer service mailbox ([email protected]) and there's no e-mail with your name or e-mail address: [email protected]. Did you use another e-mail address to contact us? Would you have used another e-mail address to contact us? Concerning shipping costs, these are those applied by our shipping service provider: La Poste. As our products are sometimes heavy, shipping costs are calculated on a kg basis. Finally, your order may be delayed due to the current situation. A note will indicate this when you are in your basket. We hope your tasting experience has been excellent / will be excellent! Sincerely, Le Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Very quick response! Products very well packaged! And the quality is always the same! Perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Order delivered on time and well packed, no worries.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Fast, efficient.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Fast delivery, good information
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
speed, reliability, confidence
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Great spreads!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
I'm very satisfied with the customer service. I had a delivery problem that wasn't your fault but mine, the people I spoke to on the phone took my request into account and were able to deliver my order free of charge.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Very well built and easy to use site.
Efficient and courteous customer service for any request!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Very pleasant to use
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Fast and careful delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Delivery on time and the products were well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Speed Good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
As for the delivery, I was very pleasantly surprised! Lots of protection, and even an insulated pouch for the chocolates to keep them warm. I would definitely recommend!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
top clear and fast shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Very fast delivery and the quality of the products is as good as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
Very well packed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Great product and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Great products!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Fantastic!! Thank you !
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
Order well packed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Great products, well packaged, nothing to say.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
Very quick delivery of beautiful, well-packaged products - perfect! I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
I received what I wanted in very good condition and very quickly. Very nice.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
I was pleased because I know the products but disappointed because I was missing a batch of spread that was offered normally two following the order and I received only one I sent a message and I had no response so the after sales service I found it average
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Safe delivery: the jars are extremely well packaged and protected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Super fast and the products are as good as ever
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
My order arrived quickly at its destination. A discovery for my mother and father-in-law who are delighted with the products. A great gift for them. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Very fast, and very well protected, can't wait to get back to the stores :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Well-constructed site, very fast delivery, products packaged with great care. The quality is spot on. I discovered your products after my son gave me some discovery boxes as gifts, and we've been hooked ever since. At the moment I prefer to order online, but I saw that one of your stores existed in Colmar, 20 km from my home, and I'll be sure to visit it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
I love it, even if it's better in store because there's the loyalty card.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Easy ordering and fast delivery. Very good quality and tasty products!
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