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L
Rating: 2 out of 5
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 358 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 1 out of 5
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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L
Rating: 1 out of 5
I have been unable to return an item. No reply by e-mail.
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M
Rating: 2 out of 5
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
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S
Rating: 3 out of 5
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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F
Rating: 1 out of 5
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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T
Rating: 2 out of 5
The vegetable spreads are too liquid and the jars are not filled.
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A
Rating: 5 out of 5
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
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N
Rating: 5 out of 5
Everything was perfect from order to delivery.
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M
Rating: 3 out of 5
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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S
Rating: 1 out of 5
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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S
Rating: 3 out of 5
A product arrived broken, I reported it, no response from the service.
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S
Rating: 5 out of 5
Perfect as usual
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N
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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L
Rating: 1 out of 5
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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N
Rating: 5 out of 5
Very satisfied with my order
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C
Rating: 5 out of 5
Very fast delivery, super packed. Very good product
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M
Rating: 1 out of 5
Products arrived broken and no response from customer service.
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M
Rating: 3 out of 5
The chocolates have arrived cassės
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P
Rating: 5 out of 5
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
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F
Rating: 1 out of 5
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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C
Rating: 5 out of 5
Good products
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S
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
serious site, gourmet, quality products
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M
Rating: 1 out of 5
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
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M
Rating: 5 out of 5
Fine
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I
Rating: 5 out of 5
I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗
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C
Rating: 2 out of 5
Si0e web inaccessible pendant le black friday.produit arrivé abimé
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S
Rating: 2 out of 5
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
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O
Rating: 5 out of 5
Perhaps we could receive a surprise product when we place a large order.
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M
Rating: 5 out of 5
Top
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V
Rating: 5 out of 5
I'm delighted with the products and the delivery. Everything is fine with me!
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L
Rating: 1 out of 5
Item already opened, claim unanswered
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C
Rating: 5 out of 5
The gift is much appreciated
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J
Rating: 1 out of 5
Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.
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M
Rating: 3 out of 5
very long shipping!!!
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E
Rating: 1 out of 5
Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.
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M
Rating: 5 out of 5
Superb product, well protected on arrival. Very satisfied with my purchase
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L
Rating: 5 out of 5
Very good product I recommended it
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