Customer reviews of Le Comptoir de Mathilde

chocolate was unfortunately broken/damaged

The mixture in the pepper shaker with the salt and herbes de Provence blend does not mix well.

not what I expected

The parcel was dispatched late and without the accompanying note written on the site.

2 items arrived broken. Obliged to claim. Replacement items arrived quickly and very (over) packed.

Very good, but too little once the fat is removed. Too expensive for the price.

Chocolates received broken twice despite protection in the box marked fragile, carrier problem ...

one of the items I received arrived damaged. I wrote two emails to ask for a replacement or a refund or in any case a solution for this inconvenience but no one ever answered me.

Packages received very late because payment was not updated correctly on the site. Customer service unreachable for 4 days. After that the parcel was whole...

Controls arrive twice broken. Even though they were replaced. The chocolates were a gift. Replacement arrived too late.

Good products, but one jar was not watertight liquid leaked into the box.

Big delay in delivery, zero feedback from customer service despite several reminders.

The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.

Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.

Product arrived broken still waiting for new after-sales service

No order available at the collection point, fortunately the product was available in the store.

The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...

The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...

4 jars of cep mustard ordered. Validity date 01/2025???unacceptable

I received 2 damaged items... and when I contact you I get no answer...

Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.

Very bad.

Some items were broken and were never refunded despite my repeated requests.

2 out of 3 plates arrived broken

I thought the squares of chocolate were much bigger, as well as the tiny ballotin of feuilletine chocolate, which is really tiny for about 8€. I'm not sure about the hot chocolate lollipops or the chocolate spread. Rather quick delivery.

The order was fine, but I had a lot of problems with the delivery with your service provider, whom I wouldn't recommend at all!

1st experience of buying on the internet. 1 broken pot and 1 pot that leaked. It can happen but despite 3 emails I'm still waiting for customer service... 😕

I received my parcel with the chocolate completely broken for Christmas. I tried to contact them but no answer.

The products were not packaged properly, one jar was broken and leaked all over the other products. I couldn't offer any product from the box because everything was damaged...

On 17/12/2024, we received our order. When we opened it, we noticed a sticky liquid at the bottom on the protective paper. It turns out that the jar of vanilla rum canelé had leaked. The lid of the jar was not hermetically sealed. The same day, a complaint was made to the service department (photos sent). No response. On 20/12/2024, a reminder was sent. To date, no response. After-sales service non-existent. Waiting for an answer from your services.

The parcel arrived broken, I refused the parcel, and despite my email requests I have not been reimbursed, I have had no reply. And they don't answer the phone. I'm a regular store customer and I'm very disappointed by this experience.

2 orders placed on the same day, one arrived on time... the other is apparently still with the sender! No reply to the many e-mails sent, impossible to get through to customer service... and the surprise offered for orders over €75 is a simple sample of spread... As a long-standing customer, I'll be moving on from here...

Ordered a broken tablet, arrived already broken...

package received damaged, carrier not professional, so package refused and no response from you regarding the claim...so very disappointed...

The disaster: the chocolate to be broken arrives already... broken. Complicated to offer. I send a message via the after-sales service on the site and no news since.

Received the package with a broken jar of baba au rhum caramel. I made a complaint to customer service: no response...

Very bad experience. Breakage in the parcel and no response from them despite notification with a photo as soon as the parcel was opened and several reminders by e-mail. We are 13 days later and still no news from them. Unacceptable!

A glass can that had been opened. Straight to the garbage can. I didn't want to make a complaint, but I was disappointed.

I received the packaging ripped off for a Christmas present

Damaged order on receipt and no response from customer service.