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N
Rating: 3 out of 5
A little disappointed because there was supposed to be a gourmet surprise for my purchase and in the end it wasn't inside the parcel.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2 and 3 stars
Reset filtersO
Rating: 1 out of 5
An item was received broken, and I have had no response from customer service for over 10 days.
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F
Rating: 1 out of 5
The parcel was delivered to the wrong address, I received a call from customer service informing me of this and asking me to call them back, but they are unreachable. I opened my parcel, with Christmas presents, and NONE of the products correspond to what I ordered.
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M
Rating: 2 out of 5
The products are good but I had a problem with a product I received that was broken. I haven't had any feedback from customer service despite a message for 3 weeks and a call. It's a real shame for good products that customer service isn't up to scratch.
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L
Rating: 1 out of 5
Still waiting for customer service because a pot arrived badly closed and leaked.
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C
Rating: 2 out of 5
The chocolate arrived broken in the parcel. No response via the customer account or via the e-mail address supplied in the parcel. At almost €20 each, you'd expect a response. If I add to that the fact that the parcel delivery address was changed by their carrier without my agreement, the experience is more than mixed.
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J
Rating: 1 out of 5
My package arrived damaged. There was an item missing inside
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D
Rating: 1 out of 5
Delivery very long and badly organized.
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S
Rating: 1 out of 5
A product leaked in the box and damaged several items. I made an initial complaint and was asked to send additional photos. Since then, despite two messages, I haven't heard back from customer service.
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L
Rating: 1 out of 5
2 orders placed for an amount of more than 75€, the display promised a free treat from 75€ purchase. Nothing in the parcel! Claim made, and no, there's no gift. This type of misleading advertising is simply unacceptable. 2 items arrived broken, impossible to offer them in this condition.
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X
Rating: 2 out of 5
Expensive shipping costs, not even home delivery, and long delivery times.
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F
Rating: 2 out of 5
Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again
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V
Rating: 3 out of 5
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
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T
Rating: 1 out of 5
Long delivery time and on receipt the two front calendars were all broken Very disappointed
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S
Rating: 3 out of 5
Hello, your products are very good, but the delivery is deplorable and very slow!
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V
Rating: 2 out of 5
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
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.
Rating: 3 out of 5
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
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J
Rating: 2 out of 5
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
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M
Rating: 3 out of 5
Unable to select in-store delivery. I had to pay for delivery.
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P
Rating: 3 out of 5
The shipment took a long time.
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C
Rating: 2 out of 5
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
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W
Rating: 2 out of 5
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
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B
Rating: 3 out of 5
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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K
Rating: 1 out of 5
very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
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C
Rating: 1 out of 5
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
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M
Rating: 1 out of 5
The chocolates arrived broken
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M
Rating: 2 out of 5
package incomplete. pots missing
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V
Rating: 3 out of 5
A chocolate bar arrived broken, customer service did not respond to my request.
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M
Rating: 1 out of 5
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
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N
Rating: 1 out of 5
My order was missing an item. Complaints department contacted....no news.... Damage
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L
Rating: 2 out of 5
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
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E
Rating: 1 out of 5
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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M
Rating: 1 out of 5
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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C
Rating: 1 out of 5
An item is missing from my order, and after two weeks and two complaint emails, no news.
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L
Rating: 2 out of 5
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
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M
Rating: 1 out of 5
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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L
Rating: 1 out of 5
I have been unable to return an item. No reply by e-mail.
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M
Rating: 2 out of 5
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
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S
Rating: 3 out of 5
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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F
Rating: 1 out of 5
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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