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T
Rating: 2 out of 5
The vegetable spreads are too liquid and the jars are not filled.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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S
Rating: 1 out of 5
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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S
Rating: 3 out of 5
A product arrived broken, I reported it, no response from the service.
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A
Rating: 1 out of 5
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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L
Rating: 1 out of 5
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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M
Rating: 1 out of 5
Products arrived broken and no response from customer service.
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M
Rating: 3 out of 5
The chocolates have arrived cassės
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F
Rating: 1 out of 5
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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M
Rating: 1 out of 5
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
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C
Rating: 2 out of 5
Si0e web inaccessible pendant le black friday.produit arrivé abimé
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S
Rating: 2 out of 5
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
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L
Rating: 1 out of 5
Item already opened, claim unanswered
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J
Rating: 1 out of 5
Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.
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M
Rating: 3 out of 5
very long shipping!!!
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E
Rating: 1 out of 5
Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.
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R
Rating: 1 out of 5
I made a complaint because a box of chocolates was broken. No reply.
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F
Rating: 2 out of 5
order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
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J
Rating: 2 out of 5
The shelves all arrived broken. The inner protective packaging was not sufficient.
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L
Rating: 3 out of 5
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
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E
Rating: 1 out of 5
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
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L
Rating: 1 out of 5
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
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E
Rating: 3 out of 5
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
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C
Rating: 3 out of 5
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
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V
Rating: 3 out of 5
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
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C
Rating: 1 out of 5
Package received with 3/4 of the chocolates broken. I've sent 2 emails that have gone unanswered, I'm trying to contact them by phone but there's no answer, and on Facebook I can't recommend them at all.
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D
Rating: 1 out of 5
Normally a surprise gift of 75€ of purchase, I bought for more than 150€ I did not have anything, I announced it but nothing received thereafter just one sorry. Don't say things if in the end you don't respect your commitments.
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V
Rating: 1 out of 5
I have not received the products I ordered but other products
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C
Rating: 2 out of 5
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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E
Rating: 1 out of 5
Lame as hell. And customer service that couldn't care less about my comments. A lost customer!
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A
Rating: 3 out of 5
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
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E
Rating: 1 out of 5
I made a complaint following the delivery of my order because an item arrived broken. I never got a reply. This is not serious, I will not come to your store again.
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A
Rating: 1 out of 5
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
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V
Rating: 1 out of 5
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
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D
Rating: 1 out of 5
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
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S
Rating: 3 out of 5
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
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E
Rating: 3 out of 5
Some products arrived broken, no news from customer service
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B
Rating: 1 out of 5
Product damaged and surprise missing, disappointed :(
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B
Rating: 3 out of 5
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
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G
Rating: 2 out of 5
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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