Customer reviews of Le Comptoir de Mathilde

Products arrived broken!

my chocolate bar arrived broken...

The chocolate was broken into a thousand pieces

Some of the chocolate patterns are melted, not a great gift KAMASUTRA

My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.

No gift bag Too bad

Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.

My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...

Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.

A jar of baba leaked into the box, so it wasn't watertight. The promised surprise was non-existent, just paper... Very long delivery time...

I have not received my order. The tracking says it was returned to sender but no one has contacted me. I've tried to contact the seller three times and had no response.

Bland products. Not worth the price paid. I'd advise against it.

Advent calendar arrived all damaged and impossible to put a notice with photos on your complaints service. Sincerely

We haven't received the Kong articles

Very disappointed with the quality/price ratio. At this price, you'd expect something delicious, more upmarket, but not at all. I bought squares of chocolate with speculos and caramel and you can't taste it, only the taste of the chocolate which reminds you of simple low-end chocolate. I also bought packets of marshmallows, the same thing... in short, I wouldn't buy again. You're paying more for the packaging than for the product you have to eat.

Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.

The little pot of grilled meats in the gourmet box was broken despite the precautions taken!

Sent to a relay when I had indicated home delivery.

Terrible delivery. For future online purchases from your store, if DPD is responsible for delivery, the order will not be processed.

Hello, Delivery too long and I have a box preparation salted damaged at the top in the corner. I won't be able to offer it as it's not pretty. Too bad because I really like your products.

I did not receive my little gift despite the amount of my order!

non-trading company

I thought I would receive 3 terrines as a gift with my €60 order, as indicated on the site. I didn't receive them and when I contacted customer service they told me there had been a bug... I asked them for a commercial gesture but they refused. Misleading advertising

DLC of the products two months later, no SAV return, very disappointed.

Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.

Unfortunately I had a leaked chocolate cream and complained about this, so far no response despite two complaints

The products are brilliant, but the delivery time was very long this time.

Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.

Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !

Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!

Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.

Very good except for the shipping costs, which are too high.

Good but not excellent....

The grinder of the salt bottle was broken!

First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.

Hello I sent you an email because there was a pot which was defective and you never answered me cordially Mrs Neveu Nathalie

The shipping time was too long

The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!

Too bad the jar of lavender honey was poorly sealed. it leaked into the package .

Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.