The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.
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Response from Le Comptoir de Mathilde
Hello Laure,
We are sincerely sorry for the inconvenience caused by your order on our website. We will pass this comment on to our logistics team so that they can pay more attention to the packaging of our products in the future. We would like to thank you for your satisfaction despite this incident. We hope to see you soon on our site.
Yours faithfully
Le Comptoir de Mathilde
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Michaela W.
Rating: 2 out of 5
following a purchase from 24/11/2023
Our delivery took just under a month. Inquiries (made in English) were not answered.
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Cristian F.
Rating: 1 out of 5
following a purchase from 05/12/2023
Dificult to talk to them. Too long delivery times and very slow comunicattion
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Rachel S.
Rating: 1 out of 5
following a purchase from 14/12/2023
Overpriced for an average product. :/
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GOVAN S.
Rating: 3 out of 5
following a purchase from 06/12/2023
The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!
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Response from Le Comptoir de Mathilde
Hello GOVAN, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry to learn that some jars of armagnac cannelés opened and leaked in your package. We will pass this information on to our delivery service in order to improve our packaging. We are pleased that you enjoyed the products and hope to see you soon on our site. Have a nice day."
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Helmut H.
Rating: 2 out of 5
following a purchase from 03/12/2023
Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.
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Valérie B.
Rating: 2 out of 5
following a purchase from 11/12/2023
Order received but not on time.
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
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Pierre-Jean L.
Rating: 3 out of 5
following a purchase from 11/12/2023
My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.
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Response from Le Comptoir de Mathilde
Hello Pierre-Jean,
Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.
Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.
With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.
Nevertheless, we are pleased to hear that your parcel has arrived at its destination.
Yours faithfully
internet customer service
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Isabelle D.
Rating: 2 out of 5
following a purchase from 11/12/2023
Late delivery
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Response from Le Comptoir de Mathilde
Hello Isabelle, we're sorry to hear that you've experienced a delivery delay with our boutique Le Comptoir de Mathilde. We take great pride in providing a quality service to our customers and will do our utmost to resolve this situation as quickly as possible. Thank you for your trust and understanding.
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Stéphanie C.
Rating: 3 out of 5
following a purchase from 29/11/2023
My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!
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Response from Le Comptoir de Mathilde
Hello Stéphanie, thank you for your feedback. We're sorry for the delay in preparing your order at the end of 2023, but we're doing our best to reduce it as much as possible. Regarding the choice of products, we regularly update our catalog to offer a maximum variety of products at affordable prices. We take your comments into account to improve our service. Thank you for your confidence in Le Comptoir de Mathilde.
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Gabriel O.
Rating: 2 out of 5
following a purchase from 29/11/2023
3+ weeks to recieve a small box???
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Sonia L.
Rating: 3 out of 5
following a purchase from 10/12/2023
These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....
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Response from Le Comptoir de Mathilde
Thank you Sonia for your positive feedback on our products. We are sorry to hear that you encountered a problem with one of our products during delivery. We will make sure that this does not happen in the future and we hope that you will continue to enjoy our products despite this incident. If you have not already done so, please do not hesitate to contact us at [email protected]. Thank you for your confidence.
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Aliette L.
Rating: 3 out of 5
following a purchase from 02/12/2023
Delivery much longer than expected. But good quality products
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Response from Le Comptoir de Mathilde
Thank you for your comment, Aliette. We are sorry that the delivery took longer than expected, we do everything we can to improve our delivery times. However, we are delighted that you appreciated the quality of our products. We hope to see you soon at Le Comptoir de Mathilde!
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Anneli W.
Rating: 1 out of 5
following a purchase from 08/12/2023
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
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Sarah H.
Rating: 3 out of 5
following a purchase from 09/12/2023
Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.
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Response from Le Comptoir de Mathilde
Hello Sarah, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you liked our chocolates. We're sorry about the delivery, we're doing our best to improve this for the festive season. We hope to see you soon on our site!
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Lilou H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...
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Response from Le Comptoir de Mathilde
We always do our best to meet our delivery deadlines, but there may have been an unforeseen event in the shipping process. Nevertheless, we are delighted that you have appreciated the quality of our products. We look forward to satisfying you with future orders. Thank you for sharing your opinion with us.
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valerie G.
Rating: 3 out of 5
following a purchase from 24/11/2023
The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.
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Response from Le Comptoir de Mathilde
Hello Valérie,
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
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Véronique M.
Rating: 3 out of 5
following a purchase from 24/11/2023
it was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.
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Response from Le Comptoir de Mathilde
Hello Véronique,
Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
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Karine C.
Rating: 1 out of 5
following a purchase from 22/11/2023
Not received
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Response from Le Comptoir de Mathilde
Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.
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Patrick S.
Rating: 3 out of 5
following a purchase from 19/11/2023
Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.
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Response from Le Comptoir de Mathilde
I understand your dissatisfaction, Patrick, and I'm sorry you missed out on this promotion. However, please know that we do our best to inform our customers of upcoming promotional offers, but there can sometimes be delays between the announcement and the actual implementation of the promotion. We will take your comment into account to improve our communication in the future. In any case, we're delighted that you're satisfied with our products.
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Pauline D.
Rating: 3 out of 5
following a purchase from 16/11/2023
I received broken spoons and was disappointed. On the other hand, it's still just as good.
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Response from Le Comptoir de Mathilde
Thank you for your comment, Pauline. We are sorry that you have received damaged products. If this is not the case, please do not hesitate to contact our customer service department at [email protected]. We're glad you still like our products. Thank you for your loyalty. The Comptoir de Mathilde team.
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Chloe C.
Rating: 1 out of 5
following a purchase from 15/11/2023
The €50 gift was missing
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Virginie D.
Rating: 3 out of 5
following a purchase from 06/11/2023
The gift wrapping was missing ...
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Laurence R.
Rating: 3 out of 5
following a purchase from 05/11/2023
A broken jar of spread! Well packaged though. But satisfied overall.
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Response from Le Comptoir de Mathilde
Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!
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Gaëlle S.
Rating: 3 out of 5
following a purchase from 05/11/2023
Very good but one item was missing from my parcel. The rest ok
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.
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JEAN CLAUDE B.
Rating: 3 out of 5
following a purchase from 22/10/2023
Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday
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Response from Le Comptoir de Mathilde
Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.
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Perrine K.
Rating: 3 out of 5
following a purchase from 26/10/2023
Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!
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Response from Le Comptoir de Mathilde
Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
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Emeline P.
Rating: 3 out of 5
following a purchase from 23/10/2023
Shame, good products but incomplete order!
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Response from Le Comptoir de Mathilde
We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.
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Eva R.
Rating: 3 out of 5
following a purchase from 22/10/2023
Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.
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Annick J.
Rating: 2 out of 5
following a purchase from 15/10/2023
Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?
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Response from Le Comptoir de Mathilde
Hello Annick, thank you for your review. We're sorry you can't find our Christmas almond hazelnut spread for sale. We hope you'll find other products in our store that you'll like just as much. Thank you for your visit and please let us know if you have any suggestions for improving our product selection. Have a nice day!
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Carole B.
Rating: 1 out of 5
following a purchase from 09/10/2023
nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.
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Response from Le Comptoir de Mathilde
Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.
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Emilie D.
Rating: 3 out of 5
following a purchase from 09/10/2023
Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.
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Veronique D.
Rating: 3 out of 5
following a purchase from 09/10/2023
Decu ded papillottes there was only fruit pasta in it when it should be mixed.
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Response from Le Comptoir de Mathilde
Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.
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Co E.
Rating: 3 out of 5
following a purchase from 03/10/2023
Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.
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Sarah L.
Rating: 2 out of 5
following a purchase from 07/09/2023
Small, sloppy packaging
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Nathalie P.
Rating: 2 out of 5
following a purchase from 19/09/2023
Fast delivery and as pleasant as ever
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Response from Le Comptoir de Mathilde
Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!
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suzy L.
Rating: 3 out of 5
following a purchase from 04/09/2023
Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.
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Response from Le Comptoir de Mathilde
Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.
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Julie B.
Rating: 3 out of 5
following a purchase from 10/07/2023
Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.
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Isabelle R.
Rating: 3 out of 5
following a purchase from 09/05/2023
Tempting photos of the site.
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Alexandra P.
Rating: 1 out of 5
following a purchase from 01/04/2023
no communication and no commercial gesture
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Response from Le Comptoir de Mathilde
Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us
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