Customer reviews of Le Comptoir de Mathilde

it's too sweet

I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!

I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.

Very expensive! Mustard pots are tiny

On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"

Delivery 3 to 5 working days, received 2 weeks after order.

It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...

Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.

If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...

Expensive and misleading photos I would not take anything from them sorry

No news on my complaint email.
Big disappointment for me on the eve of the holidays.

Non-existent customer service. A product arrived broken and despite an email and a call no return to date.

Products always top, but delivery time much longer than advertised!

I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee

well packaged, a little slow to ship

Clear headings and easy-to-find products.

Products become unavailable as you add them to your basket, and you only find out about this when you pay.

USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED

I am moderately satisfied with my first order on this site. Of all the items ordered, two arrived in poor condition. After contacting customer service by Messenger, I was told that there could be no returns on food products. What a disappointment!

medium good

The package arrived damaged.

And cc

I received my parcel later than expected. One of the two advent calendars was damaged. It only contained my two calendars worth 68 euros, no card, no thank you, nothing...Not very professional...Very disappointed...

Disappointed with the internet order which sent me a batch of papillotes almost past their date and therefore no longer tasty.

Good products

I had specified in the comments that this order was for Father's Day and that I would like to have gift wrapping. However, I received the parcel with all the products in bulk.

The site is very good, but customer service is not very responsive. Moreover, if you want to make a click collect you have to be close to the store otherwise it doesn't work and not all stores do it. Delivery is fast and the products are good.

the parcel was damaged, but that's the post office, fortunately the chocolates were superbly wrapped, so intact

The products are well packaged, but unfortunately some of them are upside down during transport and arrive not in the best condition for presentation!

Easy access

Looking forward to new products

Everything went well with the order and delivery but what a disappointment to receive a packet of chocolate that had melted and made a block, it was a gift so I'm very disappointed.

Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.

You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).

I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.

If I can recommend the products on the site, I can't recommend the site itself. Two years in a row I went through them for an order to be delivered to my parents as a gift. Two years in a row the parcel was not delivered, the first never arrived and I was billed for it, and this year it could not be delivered by the post office, which notified me. It was only by contacting the postal services that I was able to have the address incorrectly noted by the site changed - they had noted only the surname and the town of delivery. I'd like to thank the post office for delivering the parcel, but certainly not Mathilde's counter. I like their products but I will never order via their website again, sorry.

Gourmet surprise = recipe ?

A box arrived torn

Quality products.
It's a pity that two of the packages were torn, which wasn't great as a gift...

it arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.