The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/11/2021
wait about 4 weeks or receive an e-mail about the loss of the parcel, a new parcel sent back and no commercial gesture... next time I'll go to another sales site
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Response from Le Comptoir de Mathilde
Hello, you placed your order with us on November 10th and received it on December 13th. We are very sorry. We will try to improve next time to reduce delays during the holiday season.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/12/2021
A problem with my order, I sent an email but no answer for the moment. I don't recommend this site
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...
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Response from Le Comptoir de Mathilde
Hello Mr Rouvillain, We're sorry that our products have taken so long to be delivered to you. Our teams do their utmost to process all orders as quickly as possible, which is why our processing times for the end of the year are 5 to 7 days. Having placed your order on the 27th, your parcel was processed and dispatched on time. Best regards, Le Comptoir De Mathilde team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
the products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/12/2021
All the chocolates were broken
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2021
real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2021
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2021
Disappointed a bit I received a broken item
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Delivery to a collection point other than the one selected
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
for a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Delivery times too long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
A jar of jam arrived damaged and leaking, no doubt as a result of impact. I alerted customer service with a photo. No response from them.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
I have only received half of my order. It's a problem with Colissimo. I'm waiting for more information. The help I received at Colissimo was very good in analyzing the source of the problem. Without this problem, your service, which I've used before, is perfect.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Disappointingly, I'm missing the olivades and proivronades and I can't reach your company.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Correct delivery time!
But I received a broken item from my order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
contents poorly packed
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
a lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/11/2021
Unfortunately, the item I ordered was missing and the item in the box was broken. Customer service seems reactive, so I'm waiting to see what happens next. So overall disappointed considering the price. Items arrived in good condition, as described.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
The gingerbread milk chocolate bar was opened when the parcel arrived.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/11/2021
broken products or other damaged packaging.
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Response from Le Comptoir de Mathilde
Hello Mrs Durez, We are sorry to hear about your experience with the delivery of your parcel following the purchase of our products on the website. In order to compensate you for the loss of these products, please allow us to send you a voucher to use on our website. If you agree. Or would you prefer to add a gift to your next order? We look forward to hearing from you. Sincerely, Le Comptoir De Mathilde team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Disappointed with a complicated site party
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2021
3 sets of chocolate Christmas spoons were broken.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/11/2021
Good quality products but read my comment on the gourmet gift!!!!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/11/2021
Lousy and incomprehensible after-sales service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/10/2021
Order received promptly. However, one item was broken (vinegar). A message was sent the same day mentioning the problem and there was no reply.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/08/2021
....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/10/2021
Lots to pick from and hard to pick
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/08/2021
I had problems with the site because I tried to enter a delivery address different from the billing address. I called on the phone and someone told me to specify this by email. When I received an order confirmation email I sent it back indicating the correct delivery address. I received the package at the billing address and I had to send it back myself so that my grandchildren could receive it before the start of the school year, hence the extra cost. I hope the contents are worth it.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/08/2021
The products were always top-notch and well-packaged. Fortunately, the delivery man was terrible, ringing every 10 seconds while my family was asleep and I asked him to stop. Rap at full blast, no code requested, he was already on his way out when I got off. And with the kind remark when I explained why I was asking him to stop ringing "Well, you should have come and picked him up! " Such a note, therefore, to suggest to CDM that they change delivery drivers...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
Phone navigation to be improved: items added to the basket tend to be deleted when others are added.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
I have no news of my order, no one knows where it is, and I can't even get a refund. No news from Mathilde's counter, we're left like this.
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Response from Le Comptoir de Mathilde
Hello, According to our information, your order is in a parcel relay. We were not aware of your problem until today. Our teams are in a position to offer you a solution so that you can file a claim with the postal services and receive a refund. I'll contact them immediately and get back to you in the afternoon. Have a nice day, The Comptoir de Mathilde team.
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