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A
Rating: 4 out of 5
A bit expensive, let's say! But good gift ideas
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
I am quite satisfied with my order. The only problem I encountered is that the 2 chocolate bars I ordered melted during the journey despite the insulation bags. I am aware that with the high temperatures, Le comptoir de Mathilde did what they could.
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P
Rating: 4 out of 5
Very satisfied with the products, however the Ups delivery was deplorable.
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R
Rating: 2 out of 5
I saw the different mustard pots a bit bigger than what I received. The size of the mustard pot is really ridiculous
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S
Rating: 2 out of 5
Delay far too long
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Response from Le Comptoir de Mathilde
Hello Sabrina,
Thank you for taking the time to share your opinion.
We are sorry that the delivery time seemed too long to you. Your order was for a personalized sugar box, a custom-made product with a preparation and shipping time of 8 to 14 working days, as indicated at the time of ordering.
However, we understand your disappointment and take your feedback into account. The satisfaction of our customers remains our priority.
Best regards,
The Comptoir de Mathilde team
Thank you for taking the time to share your opinion.
We are sorry that the delivery time seemed too long to you. Your order was for a personalized sugar box, a custom-made product with a preparation and shipping time of 8 to 14 working days, as indicated at the time of ordering.
However, we understand your disappointment and take your feedback into account. The satisfaction of our customers remains our priority.
Best regards,
The Comptoir de Mathilde team
F
Rating: 4 out of 5
Very fast shipping. A bit disappointed by the quality of the chocolate, we have a hard time distinguishing the different flavors, it's a shame. Nice packaging for Mother's Day.
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C
Rating: 4 out of 5
I just have a comment, we should differentiate the billing address and the delivery address. If we want to make a gift... the delivery becomes a "mess"
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I
Rating: 4 out of 5
Too bad the painting chocolate was too thick, too hard to eat for a child
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Response from Le Comptoir de Mathilde
Hello Isabelle,
Thank you very much for your feedback and your rating. We are delighted that you tried our painting chocolate. We take your comment regarding its thickness into account and we will examine it to improve the experience for younger ones. Your opinion is precious to us!
Best regards,
The team at Comptoir de Mathilde
Thank you very much for your feedback and your rating. We are delighted that you tried our painting chocolate. We take your comment regarding its thickness into account and we will examine it to improve the experience for younger ones. Your opinion is precious to us!
Best regards,
The team at Comptoir de Mathilde
L
Rating: 4 out of 5
Very good
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F
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Order received and well packaged
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M
Rating: 4 out of 5
in accordance with our order and the quality of the products
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S
Rating: 4 out of 5
-
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V
Rating: 2 out of 5
Hello, we were disappointed by the quality of the chocolate (pralines) and by the chocolate paint that we unfortunately never managed to melt...
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Response from Le Comptoir de Mathilde
Hello Valérie,
Thank you for taking the time to share your feedback. We are sorry to hear that our pralines and our chocolate paint did not meet your expectations.
We have taken your comment into account and will pass it on to our teams in order to continue improving our products and the experience of our customers.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Comptoir de Mathilde team
Thank you for taking the time to share your feedback. We are sorry to hear that our pralines and our chocolate paint did not meet your expectations.
We have taken your comment into account and will pass it on to our teams in order to continue improving our products and the experience of our customers.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Comptoir de Mathilde team
S
Rating: 4 out of 5
Excellent
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F
Rating: 2 out of 5
Hello, I was very disappointed regarding my penultimate order because the delivery times were really long. Usually, it goes much better. Nevertheless, it did not prevent me from placing another order.
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C
Rating: 4 out of 5
EVERYTHING IS PERFECT AND THE GIFTS GIVEN TO MY LOVED ONES WERE VERY APPRECIATED THANK YOU !!!
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A
Rating: 1 out of 5
I ordered 3 spreads and the 4th was free. I don't understand because the 4th does not appear in my order and I did not receive it. But I would have liked at least for them to give me the 4th and to point out my mistake. And no response from customer service!
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S
Rating: 1 out of 5
Order not received at home despite the delivery surplus, order apparently delivered to a pickup point by the delivery person, order never received at the pickup point confirmed by phone with the pickup point.
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A
Rating: 2 out of 5
The package arrived damaged and one glass out of four was missing. I reported the damaged package, but have not yet received a response or a replacement.
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D
Rating: 4 out of 5
Good evening products. I recommend
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C
Rating: 4 out of 5
Package received quickly, in accordance with the order
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D
Rating: 4 out of 5
Delicious products delivered on time
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C
Rating: 4 out of 5
the products were good, but one calendar was defective everything was at the bottom there was nothing left in the boxes and a package was returned without informing me
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C
Rating: 4 out of 5
Good products, however ups is very average for delivery!!!
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A
Rating: 4 out of 5
It was a gift, the recipient was very happy.
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M
Rating: 4 out of 5
My order was small jars of jam, fruit pastes all very well however the shortbread package was supposed to taste like crème brûlée I say not at all and dry to eat
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S
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Products received in good condition.
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C
Rating: 4 out of 5
Package compliant but arrived late
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C
Rating: 4 out of 5
I really like the products but I had ordered marshmallows in Christmas cardboard packaging and they arrived damaged. I was offered to have the packaging resent to me but I received them after Christmas. It's a shame!
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L
Rating: 4 out of 5
Great products but the carrier leaves something to be desired
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C
Rating: 4 out of 5
Well-handled order, fast, products well secured, almost perfect, only small downside: the amount of padding in the package, a smaller box would have avoided all this padding (which fortunately was recyclable).
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L
Rating: 4 out of 5
The box now holding the 3 tea boxes together was a bit torn but this does not affect the quality of the product
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M
Rating: 4 out of 5
Perfect simply on top of the gift given the price of the order...
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S
Rating: 4 out of 5
Always satisfied with the products. Easy-to-access website. Downside for the inability to choose a gift box and include a message. For these reasons, I will have to go through another site from now on.
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H
Rating: 4 out of 5
Satisfied with my purchase
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V
Rating: 4 out of 5
delivery time via ups very very long
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M
Rating: 4 out of 5
Good but a bit expensive anyway
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S
Rating: 4 out of 5
Once the order is placed, the delivery service no longer responds to customer messages, which I find regrettable. Moreover, the question asked was very important as it concerned the delivery address. However, the package did arrive on time and at the correct location, but the influx of customers during the holiday season should not affect the quality of service in any way, which is a pity.....
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