The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I placed an order for more than 100€ on the internet and the week before 50€ in store. No commercial gesture or leaflet in my order, no loyalty card. It's a shame, I'd go elsewhere.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Serious, fast and well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Nothing to say it's perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Smooth, easy navigation
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
perfect
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
a lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2021
Simple, ergonomic navigation!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2021
Excellent and fast! Thank you so much!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
I am very happy with my order.
Delivery on time, careful packaging and a product that lived up to my expectations. The only IC is that I would have ordered again, but there's no stock on most of the items after BF. It's a shame.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Good overall, I only regret the high cost of postage as I don't have a store nearby (certainly justified by the careful packaging) but it was the equivalent of my order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Fast and careful delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2021
Very pleasant site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2021
fast delivery, on time, very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very simple site. Top customer service.
Super pour cadeaux de fin d'année et autre
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2021
Just what I expected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Super store! I've been ordering from them for years and I'm a fan! Nothing negative to say. Even the times I've had a little trouble, their customer service has been top notch!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2021
the products are beautiful, perfectly packaged, perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
The products are high quality, as described. For a gift or a treat, they're all there.
A tablet a little small I am disappointed cordially
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2021
Fast delivery, careful packaging of the products, the site is easy to use...as my order was for Christmas, no one has been able to taste it...I'm keeping my fingers crossed!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2021
Really satisfied by the service. Delivered fast. The hand written message added a particular attention, extremely appreciated. I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2021
Perfect Fast and efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/11/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2021
Very good
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/11/2021
broken products or other damaged packaging.
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Response from Le Comptoir de Mathilde
Hello Mrs Durez, We are sorry to hear about your experience with the delivery of your parcel following the purchase of our products on the website. In order to compensate you for the loss of these products, please allow us to send you a voucher to use on our website. If you agree. Or would you prefer to add a gift to your next order? We look forward to hearing from you. Sincerely, Le Comptoir De Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2021
Fast shipping, extremely well packaged items
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2021
Great products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
Perfect, nothing to say
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
the product corresponds well to my expectations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/11/2021
Very nice site. Order well packaged Products not yet tasted since gift for Christmas Forward calendar for my daughter can't wait to open it and see the surprises
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/11/2021
Site ac good quality products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
Very well packaged Ordered arrived on time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2021
Super fast near professional ++++
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2021
Everything was perfect. Order very well packaged good product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/11/2021
My kids loved it!!! The chocolate was delicious!!!
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