Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order well packaged and fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
very satisfied with the order and delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
The delivery time was correct. The goods were very well packaged. Perfect products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied. Lots of gourmet choices for gifts.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.
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Response from Le Comptoir de Mathilde
Hello Mrs Lattard, We are very sorry to receive your broken products. We do our best to pack each product individually, but the hazards of transport can sometimes leave surprises. If you wish, we can send you back the products that were broken during transport... Concerning the replacement of your truffles, indeed our team tried its best to bring a quick solution, that could satisfy your taste buds but I'm really sorry that the surprise is not there. For your chocolate to break, could you please indicate the reference? Thank you very much, Very nice day to you, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect Excellent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Expensive for the quantities!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
All OK. Packaging well done. Thank you very much.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery. Very careful packaging and protection of products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Serious company, very well packaged and protected products, but I haven't had a chance to taste them yet as I'm offering them as gifts.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
A very varied and clear site, easy to find.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I've loved their quality products ever since I discovered them. The only downside is that the prices are too high. Maybe they should consider a loyalty card for their customers.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery and careful packaging
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top packaging, I've never seen products so well protected, and with a discount it's even better ...
I recommend their site where everything is good and beautiful.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Navigation too slow. Very nice product presentation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
A few bugs on the site, but very practical
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I had a constraint of rapidity of sending and they respected that by making as fast as possible, hats off for that already. Then I tasted the nougat it was very good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Plenty of choice. Too bad there's no longer a store in Paris.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super Very well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well protected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
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Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
the site presents its products well, but the quality has to follow.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Order arrived fairly quickly and well packaged, well protected. Satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged products!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
very nice choice of products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, well-protected shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Corresponds well to the visual Nice presentation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
The site is well designed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site takes a long time to load, but otherwise it's fine.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Large order well received, very well packaged. Small problem with a jar of honey. Super SAV, I received a new one well sealed! Everything is good as always!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged with great care. I can't rate the products because I haven't tasted them yet, but I will for Christmas.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
second order and certainly not the last!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good products. Packages received very well packaged and protected to avoid breakage. Great!
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