Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Fine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
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Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
the site presents its products well, but the quality has to follow.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Order arrived fairly quickly and well packaged, well protected. Satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
very nice choice of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, well-protected shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Corresponds well to the visual Nice presentation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
The site is well designed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site takes a long time to load, but otherwise it's fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Large order well received, very well packaged. Small problem with a jar of honey. Super SAV, I received a new one well sealed! Everything is good as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged with great care. I can't rate the products because I haven't tasted them yet, but I will for Christmas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
second order and certainly not the last!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good products. Packages received very well packaged and protected to avoid breakage. Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good. fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Site offering quality and original products. Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As per the website photos and description. A real treat for the eyes and taste buds.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast, well-packaged shipment, good tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very original, very good products. Well-protected shipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast delivery, very well packaged products. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
tip top, received quickly and in perfect condition, thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well-made site, top delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Short expiry dates Broken product
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Response from Le Comptoir de Mathilde
Hello Mrs Opigez, First of all, we're really sorry about the damaged product when we received your order! We try to pack each product as carefully as possible to avoid any breakage, but the hazards of transport can sometimes leave surprises. Concerning products with a past date, we are also sorry, it was a preparation error on our part and in no way should we have sent you a product like this.
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
despite COVID restrictions the parcel arrived on time. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Excellent quality products. Fast shipping, but Covid problems. Reception delayed, but Mathilde's counter is to blame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Customers for over 4 years and always delighted with Mathilde's good products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
XXXX
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied with the delivery and packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
compliant and timely service Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2020
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
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Response from Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Great products, well packaged and fast shipping. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we're very sorry about the products you didn't receive. La Poste has had numerous delivery delays (sometimes loss of parcels) and we do our best to deal with each situation. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. We treat every request with the utmost attention and our customer service will do everything necessary to remedy the situation. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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