Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2020
Nice site, original products and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2020
Thank you, my father received his parcel quickly and he really likes the rum babas.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2020
Over-packaged products, parcel sent in the best conditions, whereas transport and delivery services are less concerned about the final state on arrival, so thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
It should be possible to note that you are a loyal customer in-store with your card number.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2020
Satisfied with my order for Father's Day, despite the fact that the large chocolate square with the hammer broke, probably due to transport. I'm very satisfied with the speed with which the order was taken care of and the delivery, which was top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2020
What a surprise: high quality products (despite a large order, the chocolate evaporates so quickly) and lots of good ideas for aperitifs: brilliant. What's more, perfect packaging, the best. In short, quality, service, fast delivery and perfect packaging!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2020
Good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
*****
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Order received very quickly, products packaged with care and as a bonus, a nice gift in the parcel. The products look good and of good quality. In short, this was my 1st order and it certainly won't be my last!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Excellent products and lots of choice. Slight problem with order confirmation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Fast and accurate shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
very good the site is attractive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Very good quality chocolates. Very well packed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
always perfect (items very well packed and fast delivery)!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2020
Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.
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Response from Le Comptoir de Mathilde
Hello Mr. Peralez, First of all, we apologize for our non-response. We've just checked our customer service mailbox ([email protected]) and there's no e-mail with your name or e-mail address: [email protected]. Did you use another e-mail address to contact us? Would you have used another e-mail address to contact us? Concerning shipping costs, these are those applied by our shipping service provider: La Poste. As our products are sometimes heavy, shipping costs are calculated on a kg basis. Finally, your order may be delayed due to the current situation. A note will indicate this when you are in your basket. We hope your tasting experience has been excellent / will be excellent! Sincerely, Le Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Very quick response! Products very well packaged! And the quality is always the same! Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Order delivered on time and well packed, no worries.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Fast, efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Fast delivery, good information
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
speed, reliability, confidence
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Great spreads!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast delivery. During a previous order, the box arrived wet, one of the jars had been broken. This problem was solved without any complications and I received a new parcel very quickly.
On the other hand, I would appreciate it if customer loyalty were recognized by sending a discount coupon from time to time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
I'm very satisfied with the customer service. I had a delivery problem that wasn't your fault but mine, the people I spoke to on the phone took my request into account and were able to deliver my order free of charge.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Very well built and easy to use site.
Efficient and courteous customer service for any request!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Very pleasant to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Delivery on time and the products were well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Speed Good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
As for the delivery, I was very pleasantly surprised! Lots of protection, and even an insulated pouch for the chocolates to keep them warm. I would definitely recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
top clear and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Very fast delivery and the quality of the products is as good as ever!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
Very well packed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Great product and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Great products!
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