Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Overall, satisfied with the products and services offered. But disappointed that there was only 1 chocolate lollipop in the parcel when there were 2 in my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
They were gifts for my children, who really appreciated them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
When I ordered from Comptoir de Mathilde, I was inevitably thinking of gourmet Easter chocolates. The chocolates were delivered without a hitch and some eyes must have sparkled when I opened the parcel. I'm not going to be able to rate the products purchased, as I haven't tasted them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
Shipping and packaging of the order very careful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
The parcel was well received, the delivery time was respected despite the current situation and the customer service was top notch, responding quickly to your emails.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Worry-free and fast delivery (despite the confined conditions), the jars, cookies and other items are perfectly protected. Smooth site visit, perfect product quality!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Hello Very happy with my order.
Just if I have to say something, it's that you took a long time to send it... plus the post takes longer because of the containment.... It arrived on April 16th.... For an order placed on April 1
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
At the top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Le comptoir de Mathilde I will continue to order the prices are correct and the products are very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Fully satisfied with my order, which was processed and shipped quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
I was very well informed about the steps involved in my order and received my parcel within a reasonable time, given my particular situation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Perfect order and delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Original site where you can find a SUPER original gift at any price.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2020
My 2 orders arrived after Easter
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Response from Le Comptoir de Mathilde
Hello Mrs BASDEVANT, During this period of confinement, the delivery times offered by all carriers may vary. Since the confinement, La Poste has extended its lead times from 3 to 10 days. On our website, when you placed your order on April 2, 2020, an information concerning Easter delivery was put in place. We informed you that Easter delivery was no longer guaranteed. A week's delivery can, during the year, seem very long, nevertheless these are more or less normal delays in these times. We are sincerely sorry that your order did not arrive on time. Thank you for your understanding, Have a nice day, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
the various Easter offers are very limited, too bad!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
Fast delivery and very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
Pleasant, choice and attractive prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
everything was perfect, even if it arrived after Easter
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
Order received, but it's not what I ordered, my niece is disappointed. I will not order again.
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Response from Le Comptoir de Mathilde
Hello Mrs PY, Our Easter lollipop and tablet products have matching subjects.
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
all very well and delivery even faster than expected!! very well packaged products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
The products conform to my order, very well packaged. No broken chocolates. Delivered after Easter, but that's no problem given the current circumstances. Totally understandable. All that's left is to taste.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Fast delivery despite the current economic situation, impeccable package Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Great spreads!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
P thanks to all the delivery drivers who work for us despite the current situation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
Excellent product This is the second time I've ordered it and it's impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
very satisfied, conforms to order, fast delivery, despite COVID19
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
I love this store, I placed an order during the lockdown for my loved ones, they were delighted and had a great time! There's nothing to say Comptoir de Mathilde is a safe bet!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Quality as always, thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
It's a pity you can't put a card when you want to send it as a gift.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Very good orders sent quickly and prompt replies to messages thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Thank you very much. Package arrived in time for Easter. Delighted!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Pleasant and easy site I recommend.... plus good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
fast competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
fine
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