Customer reviews of Le Comptoir de Mathilde

Very good, the chocolate was in an ice pocket to avoid melting, very good and thank you for this attention

well protected package

Very good products. Fast delivery and very well packaged parcel. A successful gift!!

It was delicious

The chocolates arrived a bit soft

Very fast and careful delivery. Super and delicious products

Very good and fast delivery

Very good chocolates the best

An excellent after-sales service and very responsive. Thank you !!

Having been a fan of the brand for several years, my last online purchase went very badly... damaged order, not received by the pickup point... and very, very complicated to get in touch with customer service (15 calls and 4 emails before reaching someone...) the package was finally returned with almost 2 weeks delay. Too bad!

I ordered a gingerbread and a chocolate sausage. Very nice imitation of the sausage and a real treat. Excellent gingerbread. I recommend without moderation.

Perfect! Excellent products!

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Always happy with the products

My husband loves your rum baba. Always in moderation of course. Have a nice day

Very well

fast and efficient

Fast delivery and very well packaged. Successful gift for Father's Day!!! Very good chocolate

very appreciated by the person to whom I gave them

So good!! Excellent product and fast service. I will place another order because in-store what I like goes too fast!! Thanks to your teams, by the way, very nice, welcoming, and respectful staff

Fast and careful shipping

Very good

Order received quickly, the packaging is top-notch, and even unprecedented, Florentins packed in a refrigerated bag with a cold pack to prevent melting!!! Really great and quality products!!!

Perfect!

A top packaging for chocolate during this hot period to ensure a quality tasting. Thank you good job

Package received on time

Very satisfied Thank you

very good. very happy

Very well

Order received quickly in an insulated packaging with a "ice" bag to prevent the chocolates from melting in this heat

R A S

Disappointed, pistachio paste tastes very chemical, broken salt mill and chocolate half melted because delivered during a heatwave

Perfect order

A delight!

Top

This is in no way a problem with the Comptoir de Mathilde but with its deliveries via DPD: due to the failure to organize the routes according to the opening hours of the pickup points, the package is marked as unable to be delivered because the pickup point is closed. Day after day they are able to attempt delivery without ever succeeding. When you call customer service, the only response is that the hours do not allow for delivery; at no point do you receive a message to indicate the situation and you can wait a long time! The only solution proposed after several calls is to deliver to another pickup point that is less convenient in terms of proximity, but open during wider hours. Second order at Le Comptoir de Mathilde and second disappointment with DPD; in the long run, this may discourage me from ordering from the counters.

Everything received and on time! Carefully sent and received in good condition despite the heat

I placed an order at Mathilde's counter for Father's Day. Given the heat, I was worried about receiving the chocolate bars a bit melted and broken, but no!! My entire order (several different items) was very well packaged and protected, everything was perfect thank you

Very good black cherry jam

Happy with my purchase, very good Father's Day gift