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F
Rating: 2 out of 5
Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 358 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Delighted with my order, and what's more I benefited from Black Friday prices!
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J
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
The So Frenchy spread and rum babas are a delight. Very good mustards too.
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V
Rating: 5 out of 5
Product quality On-time delivery
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F
Rating: 5 out of 5
Fine
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S
Rating: 5 out of 5
I am delighted with my order, the packaging of the products and the quality above all 🥰
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T
Rating: 1 out of 5
Long delivery time and on receipt the two front calendars were all broken Very disappointed
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M
Rating: 5 out of 5
Late delivery (2- 3 days). Otherwise package arrived undamaged.
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C
Rating: 5 out of 5
Very good packaging so no breakage it was perfect and package received quickly thank you
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L
Rating: 5 out of 5
We can't wait to taste it... Thanks again Lc
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M
Rating: 5 out of 5
parcel well received within normal time limits, and this time well packaged, no open or broken jars. I think that the fact of indicating the name of the person in charge of the packaging on the parcel, so that he can be identified in the event of a problem, has meant that packaging is now much more rigorous than it used to be.
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V
Rating: 2 out of 5
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
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J
Rating: 2 out of 5
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
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L
Rating: 5 out of 5
Ras
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L
Rating: 5 out of 5
Fine
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C
Rating: 2 out of 5
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
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W
Rating: 2 out of 5
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
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F
Rating: 5 out of 5
Very simple and efficient purchase.
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R
Rating: 5 out of 5
Perfect packaging, delicious products. Thank you very much!
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K
Rating: 1 out of 5
very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
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C
Rating: 5 out of 5
I love
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C
Rating: 1 out of 5
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
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A
Rating: 5 out of 5
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
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M
Rating: 1 out of 5
The chocolates arrived broken
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L
Rating: 4 out of 5
Order received, well packaged, no breakages and rather fast delivery.
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G
Rating: 5 out of 5
Perfect
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M
Rating: 2 out of 5
package incomplete. pots missing
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M
Rating: 1 out of 5
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
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C
Rating: 5 out of 5
Very well packed
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N
Rating: 1 out of 5
My order was missing an item. Complaints department contacted....no news.... Damage
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L
Rating: 2 out of 5
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
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G
Rating: 5 out of 5
Just as described and great delivery service.
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M
Rating: 5 out of 5
Everything perfect
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E
Rating: 1 out of 5
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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M
Rating: 1 out of 5
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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M
Rating: 5 out of 5
Order met my expectations. Beautiful, well-stocked advent calendar.
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C
Rating: 1 out of 5
An item is missing from my order, and after two weeks and two complaint emails, no news.
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