Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
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Annie M.
Rating: 5 out of 5
following a purchase from 01/12/2024
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
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Maélie G.
Rating: 1 out of 5
following a purchase from 29/11/2024
The chocolates arrived broken
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Léa L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Order received, well packaged, no breakages and rather fast delivery.
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Gisele D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Marie C.
Rating: 2 out of 5
following a purchase from 29/11/2024
package incomplete. pots missing
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Marcelle G.
Rating: 1 out of 5
following a purchase from 29/11/2024
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
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Coralie H.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very well packed
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/11/2024
My order was missing an item. Complaints department contacted....no news.... Damage
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Lucy M.
Rating: 2 out of 5
following a purchase from 29/11/2024
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
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Gérard N.
Rating: 5 out of 5
following a purchase from 01/12/2024
Just as described and great delivery service.
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Manon Z.
Rating: 5 out of 5
following a purchase from 29/11/2024
Everything perfect
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Elodie B.
Rating: 1 out of 5
following a purchase from 29/11/2024
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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Mathilde B.
Rating: 1 out of 5
following a purchase from 29/11/2024
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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Martine G.
Rating: 5 out of 5
following a purchase from 30/11/2024
Order met my expectations. Beautiful, well-stocked advent calendar.
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Caroline M.
Rating: 1 out of 5
following a purchase from 29/11/2024
An item is missing from my order, and after two weeks and two complaint emails, no news.
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Anna B.
Rating: 5 out of 5
following a purchase from 30/11/2024
Fast delivery for December! Excellent products
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Léa C.
Rating: 2 out of 5
following a purchase from 29/11/2024
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
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Marianne P.
Rating: 1 out of 5
following a purchase from 29/11/2024
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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Laurie D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I have been unable to return an item. No reply by e-mail.
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Marine L.
Rating: 2 out of 5
following a purchase from 29/11/2024
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
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Frederic D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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Thérèse M.
Rating: 2 out of 5
following a purchase from 29/11/2024
The vegetable spreads are too liquid and the jars are not filled.
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Arlette C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
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Nathalie L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Everything was perfect from order to delivery.
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Severine F.
Rating: 1 out of 5
following a purchase from 29/11/2024
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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Stephanie S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect as usual
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Nathalie P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Aurélie P.
Rating: 1 out of 5
following a purchase from 29/11/2024
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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Laetitia T.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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Nadege C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very satisfied with my order
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Christine E.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very fast delivery, super packed. Very good product
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Melanie G.
Rating: 1 out of 5
following a purchase from 29/11/2024
Products arrived broken and no response from customer service.
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Priscilla P.
Rating: 5 out of 5
following a purchase from 29/11/2024
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
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Florence D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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Catherine D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Good products
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Isabelle B.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fast, full order
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Jennifer L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
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Severine N.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Natalina O.
Rating: 5 out of 5
following a purchase from 29/11/2024
serious site, gourmet, quality products
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