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L
Rating: 5 out of 5
Fine
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2, 4 and 5 stars
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Rating: 1 out of 5
I made a complaint because a box of chocolates was broken. No reply.
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A
Rating: 5 out of 5
Perfect
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F
Rating: 2 out of 5
order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
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S
Rating: 5 out of 5
perfect
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S
Rating: 5 out of 5
Nothing to report. Products received perfect Delivery on time
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C
Rating: 5 out of 5
Excellent site, excellent products, the best!
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C
Rating: 5 out of 5
Ras
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S
Rating: 4 out of 5
Fine
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J
Rating: 2 out of 5
The shelves all arrived broken. The inner protective packaging was not sufficient.
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P
Rating: 5 out of 5
Very good
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E
Rating: 1 out of 5
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
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M
Rating: 5 out of 5
Ok compliant
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L
Rating: 1 out of 5
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
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C
Rating: 5 out of 5
Super recommended, opening their calendars has become a Christmas tradition. Next year we will be back again.
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C
Rating: 5 out of 5
The contents of my order were exactly what I had ordered. What's more, I had a parcel delivery problem and customer service was reactive.
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M
Rating: 5 out of 5
I love this excellent quality brand and I'm a Christmas fan, so I can tell you that the Christmas products are much appreciated. Merry Christmas to you
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É
Rating: 5 out of 5
This is the second year in a row that I've ordered (during Black Friday), the products are of high quality. I think that to build customer loyalty, there should be even more novelties or customizable products.
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S
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
Fast delivery. Well packaged products. All that's left is to taste them.
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C
Rating: 1 out of 5
Package received with 3/4 of the chocolates broken. I've sent 2 emails that have gone unanswered, I'm trying to contact them by phone but there's no answer, and on Facebook I can't recommend them at all.
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V
Rating: 5 out of 5
Very good products, well packaged order. No complaints
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I
Rating: 5 out of 5
.
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A
Rating: 5 out of 5
Satisfied with the online order and delivery to a relay point.
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L
Rating: 5 out of 5
Fast and compliant
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D
Rating: 1 out of 5
Normally a surprise gift of 75€ of purchase, I bought for more than 150€ I did not have anything, I announced it but nothing received thereafter just one sorry. Don't say things if in the end you don't respect your commitments.
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M
Rating: 4 out of 5
Very well packaged, but impossible to track.
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V
Rating: 1 out of 5
I have not received the products I ordered but other products
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C
Rating: 2 out of 5
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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E
Rating: 1 out of 5
Lame as hell. And customer service that couldn't care less about my comments. A lost customer!
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E
Rating: 1 out of 5
I made a complaint following the delivery of my order because an item arrived broken. I never got a reply. This is not serious, I will not come to your store again.
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B
Rating: 4 out of 5
NICE PRODUCTS BUT CHOCOLATE BREAKS !!!!
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A
Rating: 1 out of 5
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
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V
Rating: 1 out of 5
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
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D
Rating: 1 out of 5
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
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V
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
I knew the products because I had already bought them.
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E
Rating: 5 out of 5
Perfect 👌
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E
Rating: 5 out of 5
Too good
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