Customer reviews of Le Comptoir de Mathilde

O

olivier L.

Rating: 4 out of 5

Published on 05/01/2024 à 10h23 following a purchase from 01/12/2023

Very good site. Original products and delivery is on time and the products are well protected.

Translated reviews

O

olga V.

Rating: 4 out of 5

Published on 21/12/2023 à 08h29 following a purchase from 20/11/2023

everything was perfect except the three boxes of Neapolitan chocolates of different tastes that arrived very moved with the typical dust that remains in the chocolate when it is loose in the box. thank you very much.

Translated reviews

S

Sandra G.

Rating: 4 out of 5

Published on 13/12/2023 à 07h03 following a purchase from 24/11/2023

It took me a long time to place an order on the site, but I was not disappointed with my items.

Translated reviews

B

Bernard G.

Rating: 4 out of 5

Published on 12/12/2023 à 15h45 following a purchase from 24/11/2023

Fast and accurate delivery. On the other hand, the salted "advent calendar" is rather average...

Translated reviews

G

gwenaelle G.

Rating: 4 out of 5

Published on 12/12/2023 à 14h51 following a purchase from 24/11/2023

Very nice gift basket. Too bad the Christmas chocolate bars are broken.

Translated reviews

V

VIRGINIE B.

Rating: 4 out of 5

Published on 12/12/2023 à 13h18 following a purchase from 24/11/2023

Order received very well packaged not at all disappointed 🤩🤩🤩

Translated reviews

K

KELLY G.

Rating: 4 out of 5

Published on 07/12/2023 à 21h41 following a purchase from 20/11/2023

A small problem with the delivery, which was very well rectified thanks to the top-notch after-sales service. The quality is there, but for the advent calendar it would have been nice if the chocolates had been wrapped to keep them in perfect condition.

Translated reviews

S

Séverine L.

Rating: 4 out of 5

Published on 07/12/2023 à 19h17 following a purchase from 20/11/2023

We are satisfied with the products ordered, however a surprise gift was planned because we had a relatively large order and we did not receive it ... too bad.

Translated reviews

K

Karine C.

Rating: 1 out of 5

Published on 07/12/2023 à 19h16 following a purchase from 22/11/2023

Not received

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.

S

Sylvie L.

Rating: 4 out of 5

Published on 07/12/2023 à 18h41 following a purchase from 15/11/2023

I find the prices a little high

Translated reviews

A

Anne Marie L.

Rating: 4 out of 5

Published on 07/12/2023 à 18h34 following a purchase from 17/11/2023

It was a gift, which apparently gave pleasure

Translated reviews

M

MARIE HELENE D.

Rating: 4 out of 5

Published on 07/12/2023 à 17h40 following a purchase from 20/11/2023

Services meeting my expectations: speed, reliability, good value for money.

Translated reviews

N

nathalie V.

Rating: 4 out of 5

Published on 02/12/2023 à 14h35 following a purchase from 18/11/2023

After a certain order amount, you should either get several jars for free or a nice discount.

Translated reviews

J

Josette D.

Rating: 4 out of 5

Published on 01/12/2023 à 10h28 following a purchase from 15/11/2023

Very good I had received chocolate to break and they sent me one right away they are very responsive

Translated reviews

E

eric C.

Rating: 4 out of 5

Published on 01/12/2023 à 10h17 following a purchase from 07/11/2023

RAS. Product conforms.

Translated reviews

C

Christiane R.

Rating: 4 out of 5

Published on 01/12/2023 à 10h06 following a purchase from 15/11/2023

Very satisfied with my order and delivery. The items were very well packaged.

Translated reviews

C

Clementine D.

Rating: 4 out of 5

Published on 01/12/2023 à 10h05 following a purchase from 13/11/2023

Very good 👍🏽

Translated reviews

C

Chloe C.

Rating: 1 out of 5

Published on 01/12/2023 à 10h03 following a purchase from 15/11/2023

The €50 gift was missing

Translated reviews

A

Annabelle A.

Rating: 4 out of 5

Published on 19/11/2023 à 17h20 following a purchase from 02/11/2023

Order well packed & no breakage! Thank you so much!

Translated reviews

L

Lucien A.

Rating: 4 out of 5

Published on 18/11/2023 à 06h37 following a purchase from 02/11/2023

No particular opinion... This small order was completed quickly and delivered just as quickly.

Translated reviews

J

Jeanyves D.

Rating: 4 out of 5

Published on 16/11/2023 à 13h30 following a purchase from 31/10/2023

Always very satisfied with the products, parcel arrived on time and in good condition, everything was very well protected and no damaged items. Would recommend.

Translated reviews

A

Annick J.

Rating: 2 out of 5

Published on 30/10/2023 à 06h45 following a purchase from 15/10/2023

Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello Annick, thank you for your review. We're sorry you can't find our Christmas almond hazelnut spread for sale. We hope you'll find other products in our store that you'll like just as much. Thank you for your visit and please let us know if you have any suggestions for improving our product selection. Have a nice day!

C

Carole B.

Rating: 1 out of 5

Published on 28/10/2023 à 22h32 following a purchase from 09/10/2023

nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.

Translated reviews

Response from Le Comptoir de Mathilde Published on 07/02/2024

Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.

S

Soazig C.

Rating: 4 out of 5

Published on 27/10/2023 à 09h03 following a purchase from 10/10/2023

Parcels arrive quickly

Translated reviews

S

Sarah L.

Rating: 2 out of 5

Published on 19/10/2023 à 09h35 following a purchase from 07/09/2023

Small, sloppy packaging

Translated reviews

N

Nathalie P.

Rating: 2 out of 5

Published on 05/10/2023 à 14h09 following a purchase from 19/09/2023

Fast delivery and as pleasant as ever

Translated reviews

Response from Le Comptoir de Mathilde Published on 19/02/2024

Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!

M

Marion P.

Rating: 4 out of 5

Published on 31/08/2023 à 17h06 following a purchase from 21/08/2023

Well, no problems to report.

Translated reviews

M

Marcel W.

Rating: 4 out of 5

Published on 25/08/2023 à 06h05 following a purchase from 16/08/2023

Eine deutsche Übersetzung wäre das i-Tüpfelchen. Wir haben uns trotzdem gut zurecht gefunden.

Translated reviews

V

virginie W.

Rating: 4 out of 5

Published on 01/08/2023 à 17h19 following a purchase from 26/07/2023

good sweet and savoury products......perhaps a few more gift boxes

Translated reviews

N

Nadège C.

Rating: 4 out of 5

Published on 21/06/2023 à 07h14 following a purchase from 11/06/2023

Each item was very well packaged.

Translated reviews

A

Alexandra P.

Rating: 1 out of 5

Published on 14/04/2023 à 17h09 following a purchase from 01/04/2023

no communication and no commercial gesture

Translated reviews

Response from Le Comptoir de Mathilde Published on 17/04/2023

Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us

N

Nicole J.

Rating: 4 out of 5

Published on 07/04/2023 à 13h15 following a purchase from 01/04/2023

Perfect delivery, arrived on time and in good condition.

Translated reviews

M

Martine M.

Rating: 4 out of 5

Published on 06/04/2023 à 22h11 following a purchase from 30/03/2023

Fast delivery

Translated reviews

I

Isabelle F.

Rating: 4 out of 5

Published on 18/03/2023 à 17h50 following a purchase from 14/03/2023

The site is well designed

Translated reviews

F

François L.

Rating: 2 out of 5

Published on 15/03/2023 à 09h26 following a purchase from 26/02/2023

it's too sweet

Translated reviews

B

Béatrice Z.

Rating: 4 out of 5

Published on 08/03/2023 à 13h54 following a purchase from 27/02/2023

very well

Translated reviews

D

Dominique B.

Rating: 1 out of 5

Published on 08/03/2023 à 12h53 following a purchase from 01/03/2023

I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!

Translated reviews

S

Sanson N.

Rating: 4 out of 5

Published on 07/03/2023 à 13h12 following a purchase from 01/03/2023

Address management is very complicated....

Translated reviews

C

Catherine F.

Rating: 4 out of 5

Published on 01/03/2023 à 15h14 following a purchase from 23/02/2023

ergonomic site, easy-to-find products

Translated reviews

M

marie christine S.

Rating: 4 out of 5

Published on 10/02/2023 à 18h17 following a purchase from 31/01/2023

Everything was perfect except for a chocolate that broke in the middle of the order. Everything was impeccable, no marks on the parcel and the chocolate is very difficult to break, it looks like it was broken before it was sent?

Translated reviews

Response from Le Comptoir de Mathilde Published on 14/02/2023

We are very sorry for the damaged item received. We are always very careful and check all the products ordered on our website before they are dispatched. We do our utmost to ensure that your order arrives in the best possible condition, but it can happen that an item is damaged in transit. You can contact our customer service department by e-mail so that we can provide you with a rapid solution: a card with our contact details is included in your parcel. Have a nice day!