The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
We're sorry you weren't satisfied. The tasting box allows you to discover part of our range of mustards, made in our factory in Provence. The sizes are clearly indicated (7x35g): this allows you to vary the pleasures and discover the flavors on offer! Have a nice day!
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Eric B.
Rating: 4 out of 5
following a purchase from 04/11/2022
Nothing special about the delivery.
It arrived on time.
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ANNE SOPHIE R.
Rating: 4 out of 5
following a purchase from 21/01/2023
with a gift is great
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Nathalie H.
Rating: 4 out of 5
following a purchase from 31/12/2022
Correct site. Not too much searching to find a product.
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Gisèle D.
Rating: 4 out of 5
following a purchase from 29/12/2022
Everything is perfect except the price of delivery which is too high.
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Marie Anna P.
Rating: 4 out of 5
following a purchase from 20/12/2022
I found the same products as in the store. I didn't quite understand why the person who orders online is the one who picks up the order. It was a gift
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Carinne D.
Rating: 4 out of 5
following a purchase from 20/12/2022
Very good site delivery arrived on time perfect. Would recommend.
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Gisèle D.
Rating: 4 out of 5
following a purchase from 15/12/2022
Delivery charges are too high
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Francesca P.
Rating: 4 out of 5
following a purchase from 12/12/2022
Super happy with my order
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Anne laure S.
Rating: 4 out of 5
following a purchase from 10/12/2022
Overall, I'm satisfied, with just one minor comment on the rum babas: I'm a bit dubious about the airtightness of the jar, as I got quite a bit of rum on the paper surrounding the jar and on the jar itself, which was sticky. Otherwise the order was very well packaged, thank you very much.
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patricia V.
Rating: 2 out of 5
following a purchase from 28/11/2022
It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...
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Dominique B.
Rating: 4 out of 5
following a purchase from 05/12/2022
Ditto
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pauline L.
Rating: 4 out of 5
following a purchase from 27/11/2022
An original and perfect gift! But be careful, because the delivery time is longer than expected!
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Asselbur A.
Rating: 2 out of 5
following a purchase from 28/11/2022
Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.
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Joel B.
Rating: 1 out of 5
following a purchase from 08/12/2022
Expensive and misleading photos I would not take anything from them sorry
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Bruno C.
Rating: 2 out of 5
following a purchase from 02/12/2022
No news on my complaint email.
Big disappointment for me on the eve of the holidays.
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Delphine P.
Rating: 4 out of 5
following a purchase from 06/11/2022
The website is easy to use and makes you want to discover the Comptoir de Mathilde product range.
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Celia M.
Rating: 4 out of 5
following a purchase from 02/12/2022
I am very happy with my delivery, however I have a package with small jars of Spread that arrived broken.
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Christine S.
Rating: 2 out of 5
following a purchase from 25/11/2022
I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee
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Sandra S.
Rating: 2 out of 5
following a purchase from 25/11/2022
Products become unavailable as you add them to your basket, and you only find out about this when you pay.
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anne-isabelle T.
Rating: 2 out of 5
following a purchase from 25/11/2022
USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED
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Emilie F.
Rating: 2 out of 5
following a purchase from 25/11/2022
I am moderately satisfied with my first order on this site. Of all the items ordered, two arrived in poor condition. After contacting customer service by Messenger, I was told that there could be no returns on food products. What a disappointment!
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Nathalie H.
Rating: 4 out of 5
following a purchase from 25/11/2022
Correct site, easy to find the items you want to order.
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annick R.
Rating: 4 out of 5
following a purchase from 25/11/2022
Good products
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Julie G.
Rating: 1 out of 5
following a purchase from 25/11/2022
The package arrived damaged.
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Marjorie V.
Rating: 4 out of 5
following a purchase from 25/11/2022
I always get a bug when I want to set up my account.
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Sylvie C.
Rating: 4 out of 5
following a purchase from 24/11/2022
I can't evaluate the products because they are gifts, so I haven't tasted them, but the packaging is impeccable, well done.
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helder F.
Rating: 4 out of 5
following a purchase from 19/11/2022
Very good
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Fouzia B.
Rating: 1 out of 5
following a purchase from 17/11/2022
And cc
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Magnolia F.
Rating: 2 out of 5
following a purchase from 15/11/2022
I received my parcel later than expected. One of the two advent calendars was damaged. It only contained my two calendars worth 68 euros, no card, no thank you, nothing...Not very professional...Very disappointed...
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Response from Le Comptoir de Mathilde
You can contact customer service by sending an e-mail to: [email protected]. We'll take your request into account and get back to you as soon as possible. Have a nice day!
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Lilia B.
Rating: 2 out of 5
following a purchase from 10/11/2022
Disappointed with the internet order which sent me a batch of papillotes almost past their date and therefore no longer tasty.
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Response from Le Comptoir de Mathilde
You can contact our customer service department at [email protected], and we'll get back to you as soon as possible. Have a nice day!
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Valérie D.
Rating: 4 out of 5
following a purchase from 05/11/2022
Good choices on the site
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Célia B.
Rating: 4 out of 5
following a purchase from 14/10/2022
Not yet open
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Eva L.
Rating: 4 out of 5
following a purchase from 12/09/2022
Clear, simple, attractive Very good
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Marguerite D.
Rating: 4 out of 5
following a purchase from 05/07/2022
Very good
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Beatrix R.
Rating: 4 out of 5
following a purchase from 20/06/2022
Clear for the order. Fast delivery with no problems.
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Marie-Cécile D.
Rating: 4 out of 5
following a purchase from 08/06/2022
Very well packaged.... well protected from the heat And received very quickly Bravo and thank you The tasting is for this Sunday
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NORA C.
Rating: 4 out of 5
following a purchase from 30/05/2022
Practical, interactive site
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laurie H.
Rating: 4 out of 5
following a purchase from 20/05/2022
The part to improve would be the customer service after ordering. Before ordering, I sent an e-mail with a question about a product, saying that I'd be ordering soon, and they replied within 10 minutes. Then, when I opened my parcel, I noticed a broken product, so I contacted customer service at the same e-mail address on Wednesday 25th at 1.57pm, and to date Tuesday 31st at 5.40pm there's been no reply... I don't think that's very cool. However for the rest of the order, absolutely not disappointed super products, special packaging perfect cold I did not expect it's great for the product during transport and even after, and delivery at the top
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Stéphanie S.
Rating: 4 out of 5
following a purchase from 15/05/2022
Very careful packaging for delivery - real anticipation of "shocks" or other hazardous handling- Good products -.
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