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A
Rating: 4 out of 5
Good site, happy with customer service.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Delicious products. Ordered arrived quickly and well packaged. Having ordered for nearly €90, a free product was offered: a small milk chocolate with mini marshmallows on top... Not good!
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Rating: 4 out of 5
A small problem with the shipment tracking, the parcel was not given to the carrier even though I had an e-mail telling me that the parcel was being delivered, no return from customer service following my e-mail, the parcel arrived 3 days later....
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Rating: 1 out of 5
for a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
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Rating: 4 out of 5
I placed an order for more than 100€ on the internet and the week before 50€ in store. No commercial gesture or leaflet in my order, no loyalty card. It's a shame, I'd go elsewhere.
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Rating: 1 out of 5
a lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
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Rating: 4 out of 5
Good overall, I only regret the high cost of postage as I don't have a store nearby (certainly justified by the careful packaging) but it was the equivalent of my order.
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Rating: 2 out of 5
broken products or other damaged packaging.
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Response from Le Comptoir de Mathilde
Hello Mrs Durez, We are sorry to hear about your experience with the delivery of your parcel following the purchase of our products on the website. In order to compensate you for the loss of these products, please allow us to send you a voucher to use on our website. If you agree. Or would you prefer to add a gift to your next order? We look forward to hearing from you. Sincerely, Le Comptoir De Mathilde team
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Rating: 4 out of 5
the product corresponds well to my expectations
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Rating: 4 out of 5
A website that makes you want to buy everything!
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Rating: 4 out of 5
Very good except delivery time.
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Rating: 4 out of 5
I was very pleased with the way my order was processed, the quality of the packaging and the speed of shipment. However, the surprise offered when I reached a certain amount was a little light... Otherwise, there's nothing to say about the products.
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Rating: 4 out of 5
pleasant site
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Rating: 4 out of 5
Fast delivery, pleasant site, quality products. A problem with 3 broken pots this time; Comptoir de Mathilde promised to replace the broken pots. I'm waiting. I haven't heard from them for 3 days. I have therefore withdrawn 1 star for the packaging this time, but I've never had any problems before. And no gourmet surprise as expected... Not serious, but a pity.
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Rating: 2 out of 5
Good quality products but read my comment on the gourmet gift!!!!
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Rating: 4 out of 5
Good brand a little expensive but very good product to offer for the holidays
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Rating: 1 out of 5
Lousy and incomprehensible after-sales service.
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Rating: 4 out of 5
Good navigation,fast delivery
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Rating: 4 out of 5
The parcel was delivered quickly and was very well packaged. Quality products. It's a shame that the sample of spread was out of date, even though it is still consumable and not harmful to health.
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Rating: 1 out of 5
....
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Rating: 4 out of 5
We would have liked a little more detail on the content of the advent calendar. But nice product. Packaging very well done. Fast delivery.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Excellent spreads, too bad the big pots are no longer on sale.
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Rating: 4 out of 5
Too expensive for small size
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Rating: 4 out of 5
Fast delivery, beautiful original products
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Rating: 4 out of 5
Smooth navigation, but you don't always realize what the quantities represent.
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Rating: 4 out of 5
Have the possibility to put a message to attach to the order when it is an order for a third party. By contacting the sav by email' I asked for the possibility. And my request was indeed considered, my message was taken into account for delivery, and I say a big THANK YOU ️
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Rating: 1 out of 5
The products were always top-notch and well-packaged. Fortunately, the delivery man was terrible, ringing every 10 seconds while my family was asleep and I asked him to stop. Rap at full blast, no code requested, he was already on his way out when I got off. And with the kind remark when I explained why I was asking him to stop ringing "Well, you should have come and picked him up! " Such a note, therefore, to suggest to CDM that they change delivery drivers...
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Rating: 4 out of 5
The site is very pleasant to consult and easy to use.
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Responsive customer service
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Rating: 1 out of 5
I have no news of my order, no one knows where it is, and I can't even get a refund. No news from Mathilde's counter, we're left like this.
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Response from Le Comptoir de Mathilde
Hello, According to our information, your order is in a parcel relay. We were not aware of your problem until today. Our teams are in a position to offer you a solution so that you can file a claim with the postal services and receive a refund. I'll contact them immediately and get back to you in the afternoon. Have a nice day, The Comptoir de Mathilde team.
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Rating: 4 out of 5
Easy access
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Rating: 4 out of 5
Very good, no problems with the site except for the mess it was to get delivery without creating an account. In the end, I have an account. Or I don't. I just don't know.
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Rating: 4 out of 5
Well packaged products. Very good even if I haven't tasted everything yet. Chocolate bars are small. High shipping costs if minimum order not reached.
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Rating: 4 out of 5
Good overall
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Rating: 4 out of 5
Well packaged, no apparent breakage, I'm waiting to open it for Mother's Day :)
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Fine
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Rating: 1 out of 5
I think it's a bit cheeky to call unsold Easter produce a gourmet surprise.
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