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A
Rating: 4 out of 5
Impeccable package, only the processing time before shipment was a little long (10 days).
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2 and 4 stars
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Rating: 2 out of 5
A pot that leaks on delivery
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Response from Le Comptoir de Mathilde
Hello Mr Toupet, We're very sorry about the condition of your pot on delivery.
Packages can be knocked during transport, and this can affect your packages and products.
If your treats are damaged, don't hesitate to write to our customer service department so that they can reship them. Have a lovely day and a wonderful holiday season, The Comptoir de Mathilde team
Packages can be knocked during transport, and this can affect your packages and products.
If your treats are damaged, don't hesitate to write to our customer service department so that they can reship them. Have a lovely day and a wonderful holiday season, The Comptoir de Mathilde team
A
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
Perfect except for two or three details
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A
Rating: 4 out of 5
Satisfied but one jar was not closed properly so it leaked into the box.
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A
Rating: 4 out of 5
Very complete
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A
Rating: 2 out of 5
You can't see everything If you don't already know the products, you won't be tempted.
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Response from Le Comptoir de Mathilde
Hello Patricia, Thank you for your constructive message! If you'd like to give us your opinion on how "to tempt you", please don't hesitate! Have a lovely day, The Comptoir de Mathilde team
A
Rating: 1 out of 5
Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
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I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
A
Rating: 1 out of 5
It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.
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No response from customer service.
A
Rating: 4 out of 5
Compliant order and fast delivery. Products well packaged.
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A
Rating: 1 out of 5
Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...
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Response from Le Comptoir de Mathilde
Hello Mrs. DOMET, We're very sorry for the delay in delivery. Unfortunately, our service provider (La Poste) seems to be experiencing many delivery delays and has yet to adapt to the situation we are experiencing. We are doing our utmost to dispatch your parcels within 48 hours of your order. Enjoy your meal and have a wonderful festive season, The Comptoir de Mathilde team
A
Rating: 4 out of 5
Efficient seller. Products well packaged.
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Rating: 4 out of 5
Nice site. Fast delivery. Well packaged. The best is to see in store and have the opportunity to taste.
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Rating: 4 out of 5
Delighted with the fast and well packaged delivery. Very good products. Just disappointed that the surprise gift was the same one I had ordered. I would have liked something new to discover before ordering.
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A
Rating: 4 out of 5
very fast and compliant with my order. only drawback 2 large parcels for 1 order of 5 products. To be specified when the order is dispatched, so that I can make arrangements to receive it.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Very clear site, easy to navigate and understand
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A
Rating: 4 out of 5
Delivery was fast and the products arrived in a large, well-packed box.
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A
Rating: 4 out of 5
On the other hand, your shipping costs are far too high, costing almost as much as one of your products?
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A
Rating: 4 out of 5
Site easy to navigate, fast delivery. However, very disappointed with the quality of the package: half of the products arrived broken: broken chocolate bars, broken speculos, spoons of hot chocolate with 1 Santa Claus supposed to be on it was broken and dissociated from its base....what a pity when you want to offer this basket to someone...
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A
Rating: 4 out of 5
Intuitive
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A
Rating: 2 out of 5
You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.
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Response from Le Comptoir de Mathilde
Hello Mrs DESSEAUVE, Our products are stored in a large, airy warehouse. It is unlikely that they will have picked up any odor prior to shipment. We are very sorry about this! Please do not hesitate to contact our customer service team. Have a nice day, The Comptoir de Mathilde team
A
Rating: 4 out of 5
ok but a feedback problem on the day of delivery.
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A
Rating: 4 out of 5
Ras.
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A
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
All in all, it's going well
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A
Rating: 4 out of 5
At first, it's not easy to find the product you're looking for among the different types of products;
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A
Rating: 4 out of 5
Fast delivery, well-protected products of very good quality. A little downside on the tote bags which shrunk extremely when first washed in a machine at 3o degrees short cycle.A little disappointed as I wanted to give them as Christmas presents. I washed them first because they had a smell.
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A
Rating: 1 out of 5
Sent me the wrong item. Got completely ignored by customer service. Shocking!
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Rating: 4 out of 5
Extremely careful packing. Well done!
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Rating: 4 out of 5
Delighted with my order and the service. Just one star less for the not very eco-friendly packaging :-/
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Rating: 4 out of 5
Delivery on the day announced super well packaged a pleasure to order how does your customer service work on the internet I am a customer at the store in vaison la romaine
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A
Rating: 4 out of 5
Satisfied with the site presentation
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A
Rating: 4 out of 5
Delivery a little long and postage expensive but excellent product.
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Rating: 4 out of 5
Package well received. It was a gift. Contents a little scattered. On the other hand I had no tracking of the package. No email saying it was going to be delivered and the colissimo tracking never showed up.
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Rating: 4 out of 5
choice and ease of use
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Rating: 4 out of 5
The site is not very efficient. The sections are not always relevant. Salt mills difficult to find in the "salts" section...astonishing. As for the rest, delivery, product quality and packaging, nothing to report. Everything was fine. Good products, but site to be rectified
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Rating: 4 out of 5
A product offering by region would be interesting
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Rating: 4 out of 5
Very good, accessible site. On the other hand, little information on the tracking of the package (for organization on the date of delivery for the receipt of the package) and disappointed with the expected delivery time of 4 to 5 days, but was delivered 8 days after ordering.
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Rating: 4 out of 5
The fabric bag had a very unpleasant smell (musty?) I had to wash it and of course the design faded a bit. Otherwise, the advent calendar is great, my son is drooling in front of it while waiting for december 1st.
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