The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
It's a pity that some products aren't available or the date of availability communicated... (spread in large jars, praliné....) On the other hand, the products are extremely well packaged and protected for shipping. Never any breakage, very reliable and quality delivery service.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
It took me a while to find the products I'm used to getting in the store.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
The chocolate bar arrived broken.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mr. HURTEAU, We sincerely apologize for your broken tablet when we received your parcel. We do our utmost to pack each product in the best possible way to avoid transport-related problems. Please do not hesitate to contact our customer service department, so that we can make the necessary arrangements for your tablet. Thank you, The Comptoir de Mathilde team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Site: choice, payment navigation very good Delivery: the deliveryman left the parcel in the entrance of the building. Parcels: products very well packaged.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Everything was well packed! Delivery was fast. Niquel RAS
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
very good except for a leaky terrine.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Good product, easy-to-use website.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Nickel except for one broken cup despite really good packaging
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Fast delivery, and the parcel was well protected so that it was not damaged in transit.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Very good but too much packaging
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
I love the brand but one of my items arrived open and will not be consumed.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Impeccable
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
Fast shipping and very convenient site but the size of the package for 3 small products!!! And too much packaging, help!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
navigation on the site is a bit complicated, and it's a shame that bookmarking isn't done on the product page.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Thank you for adding the possibility to write a message when it's a gift ... Shipping costs are a bit expensive ...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
Delivery received on time. What I find expensive is the postage 8'50 and even almost 10 euros for chocolate it's expensive.
I'll do anything to wait until the store is open.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
I knew what I wanted and found it quite easily on the site.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
A great place to find top gifts! Unfortunately, the box was torn, which was the only disappointment.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
The site is very well done (except for the expiration dates, especially if it's for a gift and the expiration dates are limited...) and the products are very well packaged and sent.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2020
Good products
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/10/2020
Delivery costs too high!
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs MACE, We understand that our delivery costs may be high for you, but they correspond to the strict reality of Colissimo.
Shipping costs depend on the weight of the parcel, and as our products are rather heavy, this generates such costs. However, they remain free for purchases of €60 or more, as part of a sincere thank you. Very nice day to you, The Comptoir de Mathilde team.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/10/2020
Just for customer service as product is out of date
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs Dehe, We are sincerely sorry for the dates of the products dispatched in your order. We did our best to send you the products as quickly as possible. We hope that these last ones have enlivened your pleasure, Very beautiful day to you, The team Le Comptoir de Mathilde
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
The order was quickly dispatched, well packaged. Too bad you have to pay for delivery, I came to the site because I went to several stores but nobody had any....
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/10/2020
very good site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
The parcel was delivered quickly and each item was well packaged. The product is as described.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/09/2020
It's a pity to have to start from the beginning when you put an item in the basket.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
The site is correct, could be more structured by categories (black, milk, filled, etc. ...). Delivery is neat, but I find shipping costs too high, whatever the amount of the order, a commercial gesture could be made in this area. Some products "samples" could be added to promote other items than those ordered.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Very easy to use
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
I liked the isothermal bag to protect the expedition in the summer heat.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
Very well packed!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Fast and efficient
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
Very good
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
I haven't tasted the products yet so I can't give all the stars, but delivery took 2 days! Top notch, nothing to complain about
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
It would be easier to immediately look for sugar-free products
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
It should be possible to note that you are a loyal customer in-store with your card number.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Excellent products and lots of choice. Slight problem with order confirmation
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/05/2020
Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mr. Peralez, First of all, we apologize for our non-response. We've just checked our customer service mailbox ([email protected]) and there's no e-mail with your name or e-mail address: [email protected]. Did you use another e-mail address to contact us? Would you have used another e-mail address to contact us? Concerning shipping costs, these are those applied by our shipping service provider: La Poste. As our products are sometimes heavy, shipping costs are calculated on a kg basis. Finally, your order may be delayed due to the current situation. A note will indicate this when you are in your basket. We hope your tasting experience has been excellent / will be excellent! Sincerely, Le Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast delivery. During a previous order, the box arrived wet, one of the jars had been broken. This problem was solved without any complications and I received a new parcel very quickly.
On the other hand, I would appreciate it if customer loyalty were recognized by sending a discount coupon from time to time!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Perfect but the marshmallows are missing :(
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
It's a pity that the little gift didn't include products other than those ordered! It would have been interesting to taste other products that we were not familiar with. Otherwise, everything went well and we're happy to be able to treat ourselves!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 