The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Site very good, delivery very good, It is a pity not to receive confirmation of order, payment or notice of shipment from the counter. I only received emails from the payment and delivery company. Too bad you can't earn points on your loyalty card...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Satisfied but 4 shelves broken
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
For a first navigation, not too many opinions yet because I knew what I wanted. I'll reserve a new opinion for a future consultation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
The site is well designed and easy to navigate to find what you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Very satisfied with our order, products always very good as usual. Only negative point the deliveryman did not warn us and threw the box over the gate. Fortunately the packaging was very strong and protected all the products. We would recommend.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Order received very quickly, perfectly packaged, nothing to complain about, perfect! However, delivery costs are still high.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Hello, the quantity of pepper on the website is different from the one on the Mini Moulin. I have phoned you about this. Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Pleasant site. Fast and efficient delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Beautiful sign
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Easy to explore
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/03/2020
With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
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Response from Le Comptoir de Mathilde
Hello Mr. Maerschalcke, We would like to sincerely apologize for this communication, which did not live up to your expectations. We have had to reorganize our work and our shipping methods a great deal during this period of confinement, which may have had an impact on the processing of your order, and we are truly sorry for this. Our brand and our shipping structure are still on a human scale, and our shipping department does its utmost to respond to your requests as fully as possible.
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Fast delivery and perfectly packaged! One tiny complaint about a packet of caramelized almonds which were slightly stuck. Not too presentable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
Delivery in 7 days despite confinement. Package in good condition and conforms to order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/03/2020
More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.
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Response from Le Comptoir de Mathilde
Hello Mr AUBRIOT, First of all, we are very sorry for the delay in shipping your parcel. Please also accept our apologies for our reactivity to your request. Indeed, this early stage of containment required us to make a number of adjustments. In any case, please be aware that the procedure requested in our reply - attestation on honour and identity card - is a standard procedure in this kind of situation and it is our duty to establish it in cases similar to yours. We hope you enjoyed your tablets! Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Excellent for cooking
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Overall, satisfied with the products and services offered. But disappointed that there was only 1 chocolate lollipop in the parcel when there were 2 in my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
When I ordered from Comptoir de Mathilde, I was inevitably thinking of gourmet Easter chocolates. The chocolates were delivered without a hitch and some eyes must have sparkled when I opened the parcel. I'm not going to be able to rate the products purchased, as I haven't tasted them.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/04/2020
My 2 orders arrived after Easter
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Response from Le Comptoir de Mathilde
Hello Mrs BASDEVANT, During this period of confinement, the delivery times offered by all carriers may vary. Since the confinement, La Poste has extended its lead times from 3 to 10 days. On our website, when you placed your order on April 2, 2020, an information concerning Easter delivery was put in place. We informed you that Easter delivery was no longer guaranteed. A week's delivery can, during the year, seem very long, nevertheless these are more or less normal delays in these times. We are sincerely sorry that your order did not arrive on time. Thank you for your understanding, Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
the various Easter offers are very limited, too bad!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Very good product
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
Order received, but it's not what I ordered, my niece is disappointed. I will not order again.
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Response from Le Comptoir de Mathilde
Hello Mrs PY, Our Easter lollipop and tablet products have matching subjects.
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
very satisfied, conforms to order, fast delivery, despite COVID19
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
It's a pity you can't put a card when you want to send it as a gift.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
I had noted another address for another person but it was not taken into account But the content was impeccable
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/03/2020
Confusion between billing address and delivery address Not at all clear
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Response from Le Comptoir de Mathilde
Hello Mrs Metzinger, We're sorry that our distinction between the billing address and the delivery address didn't seem very clear to you. We hope that it's more understandable for you today, so please don't hesitate to contact us if you have any further questions. Have a nice day, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Good ergonomics. Innate navigation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Cherry cake has a best-before date of just under a month.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/03/2020
Clear navigation for the goods on offer. Invoicing is more complicated. It doesn't always work, connections are difficult. Address discrimination is random. The parcel arrived at the billing address and not at the delivery address. We'll have to find a carrier.... and pay extra. Too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/03/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
A very pleasant site to visit
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
The sections are well laid out and you'll quickly find what you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Toujour Bien. The Comptoir de Mathilde card number cannot be inserted. Le moulin grand sont terminé?
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2020
Very nice chocolate for our valentine's day
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
complete
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
I love your products, but you really need to cut down on the size of your packages.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/01/2020
Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....
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Response from Le Comptoir de Mathilde
Hello Mrs Rolandeau, We can understand your dissatisfaction, however this mechanism is usual in all the shops. We propose punctual offers and are sincerely sorry that you could not benefit from it. Hoping that the tasting of our spreads gives you much pleasure, Beautiful day to you, Cordially, The team Le Comptoir de Mathilde
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
very good jams, but the shipping costs are much too high, so you may hesitate to order again.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
It's a pity we wanted to put a note with the package and we couldn't.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
compliant
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