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B
Rating: 4 out of 5
Order, packaging and delivery: very good. Haven't tasted it yet so no opinion on the quality, nor correlation with the price.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2 and 4 stars
Reset filtersB
Rating: 4 out of 5
The products look great, we are waiting for Christmas to taste them. The delivery management was not good at all and we did not receive any assistance regarding it.
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A
Rating: 4 out of 5
This was a gift
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B
Rating: 4 out of 5
Nice packaging and quality product, but not cheap
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J
Rating: 4 out of 5
Unfortunately, one of the spreadable jars had received a small shock (perhaps during packaging) and was no longer airtight, with a bulging lid. We therefore had to consume it immediately instead of saving it for the holidays...
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C
Rating: 4 out of 5
Quality products but a bit expensive
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V
Rating: 4 out of 5
Impeccable very good product varied thank you infinitely
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I
Rating: 4 out of 5
Very well packaged, no issues
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M
Rating: 4 out of 5
Very good products
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C
Rating: 4 out of 5
Very good
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V
Rating: 4 out of 5
Order received on the proposed time, products well packaged
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M
Rating: 4 out of 5
Order received (not fast! 11 days between the order and receipt) however very satisfied with the packaging.
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T
Rating: 4 out of 5
Very good
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F
Rating: 4 out of 5
Good but very large box for few items
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R
Rating: 4 out of 5
Very good products even though I found the texture of the spreads a bit too runny.
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L
Rating: 4 out of 5
Product of very good quality, however the delivery was long which is a shame
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C
Rating: 4 out of 5
The order arrived without damage but I found that there was not much information. There were a few days after my order where I had no information about the status of my order, I even thought they had forgotten to prepare my package. But about a week later I received a shipping email for the package. It would be nice if we were informed if the order is indeed being prepared so that we know where it stands.
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B
Rating: 1 out of 5
Products delivered damaged/open, poor handling of complaint
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C
Rating: 4 out of 5
Order conforms to my expectations. Products well packaged but despite that some labels were detached.
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S
Rating: 4 out of 5
I am happy with the products and they are quite good. The problems I encountered were only technical. Some references were out of stock on Black Friday. I would have liked a bit more speed for the shipment of the package during Black Friday, but a week between the order and receipt is still acceptable. I would have liked to be able to contact customer service directly by phone instead of being forced to fill out a form and wait 2 days for a response. However, customer service provided a satisfactory answer to my problem.
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S
Rating: 4 out of 5
Very well packaged and received on time
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S
Rating: 4 out of 5
Delivery a bit long but well received and no breakage in the package. A small sample would have been appreciated to introduce a product...
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M
Rating: 4 out of 5
product well received but no gift wrapping or anything, and delivery costs quite expensive
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J
Rating: 4 out of 5
I ordered several boxes and they matched the images well. I haven't consumed them, as they are gifts for Christmas, so I can't judge the quality of the products.
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L
Rating: 4 out of 5
Supply issue but otherwise perfect
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P
Rating: 4 out of 5
super
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S
Rating: 4 out of 5
Very satisfied with the products but absolutely not with the UPS delivery service. A disaster.
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A
Rating: 4 out of 5
Very good product, well packaged and yet the packaging of the mathildettes was torn! Such a shame especially since it was for a gift. Same problem last year
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E
Rating: 4 out of 5
I took advantage of Black Friday to do my shopping, it's true that a price drop wouldn't be refused.
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F
Rating: 4 out of 5
Order received. Well packaged.
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C
Rating: 4 out of 5
very good products
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S
Rating: 4 out of 5
Very good quality products. Unfortunately, a delivery person who decides to change the site for no valid reason.
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C
Rating: 4 out of 5
I received my package quite quickly (problem with the delivery person!). One item was broken but Mathilde's counter refunded me very quickly. A very appreciated commercial gesture.
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J
Rating: 4 out of 5
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N
Rating: 4 out of 5
Fruit pastes are very good but the surroundings do not please me, it sticks too much to the fruit pastes, could you perhaps use shiny paper packaging. Thank you, best regards.
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M
Rating: 4 out of 5
Very nice, good quality packaging of the products.
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J
Rating: 4 out of 5
Nothing to say about the quality of the products but next time I will avoid home delivery because the carrier DHL set the delivery date without asking for my opinion and obviously I wasn't there so I will choose a pickup point next time
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M
Rating: 4 out of 5
Ordered for my grandparents, very happy with my purchase, a bit expensive for the quantities, plus I found a broken chocolate tablet, but unfortunately it may be due to transport.
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V
Rating: 4 out of 5
Calendar as expected.
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I
Rating: 4 out of 5
fast reception
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