Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/01/2020 à 13h14 following a purchase from 02/01/2020

No clear communication when the parcel arrives at the relay point. Not serious, but a pity. Otherwise nothing to complain about.

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Acheteur vérifié

Rating: 1 out of 5

Published on 16/01/2020 à 22h38 following a purchase from 01/01/2020

Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.

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Response from Le Comptoir de Mathilde Published on 21/01/2020

Hello Ms CHARLET, As our customer service is available 5 days a week, we were unable to respond to your request over the weekend. However, after checking with our department, you received a reply on the following Monday, informing you that your order had been processed and apologizing for the delay in responding.
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/10/2019 à 08h18 following a purchase from 01/10/2019

I've been to the Tulette store several times. It's very friendly. I ordered easily on the internet knowing the products. Sincerely

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/09/2019 à 20h22 following a purchase from 06/09/2019

Not much detail on some of the product sheets, but their teas are excellent! Even if their Chai lacks CINNAMON

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/09/2019 à 16h57 following a purchase from 04/09/2019

fast and well packed no problem

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Acheteur vérifié

Rating: 4 out of 5

Published on 07/09/2019 à 18h41 following a purchase from 30/08/2019

very easy to find the products you want quick order and delivery,

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/08/2019 à 22h20 following a purchase from 19/08/2019

Easy search

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/08/2019 à 15h54 following a purchase from 21/08/2019

Very correct site. Thank you ...........

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/08/2019 à 10h40 following a purchase from 11/08/2019

I would have put 5 stars, but the name of the person delivered was reversed with mine...??? Why???

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/08/2019 à 19h27 following a purchase from 24/06/2019

Very good products

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/07/2019 à 19h19 following a purchase from 02/07/2019

Un regal un pot déjà vide merci

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/07/2019 à 13h29 following a purchase from 27/06/2019

no ads

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/06/2019 à 20h57 following a purchase from 12/06/2019

Products well packaged, no breakage in transit.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/05/2019 à 13h26 following a purchase from 21/05/2019

All products are well described and easy to order. From order processing to delivery, very responsive and fast.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/05/2019 à 14h09 following a purchase from 17/05/2019

The site can be improved in particular for keyword searches

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/05/2019 à 19h33 following a purchase from 06/05/2019

Reliable site, but shipping time a bit slow.

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/05/2019 à 21h18 following a purchase from 23/04/2019

Very good quality products but a little expensive

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/04/2019 à 13h22 following a purchase from 24/04/2019

Missing some product seen in the store or I did not know how to orient myself on the site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/04/2019 à 08h19 following a purchase from 16/04/2019

Progress to be made, especially during order validation.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/03/2019 à 17h35 following a purchase from 25/03/2019

delivery as ordered, fast delivery and very well packed.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/03/2019 à 07h39 following a purchase from 13/12/2018

Order received promptly and well packaged.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/03/2019 à 08h06 following a purchase from 13/02/2019

I haven't looked at the whole site yet. I don't know from memory if there are any accessories on the site? Maybe the relay bridge delivery option

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Response from Le Comptoir de Mathilde Published on 27/03/2019

Hello Mrs MARROCQ, Thank you very much for your comment!
For your information, when you place your next order, you will be able to choose a relay point if you wish.
Have a nice day, See you soon, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 1 out of 5

Published on 12/03/2019 à 19h26 following a purchase from 16/12/2018

Babas arrived on January 15

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Response from Le Comptoir de Mathilde Published on 13/03/2019

Hello Madame Choulet, Your babas arrived on January 15th because the billing address and the delivery address were both different. After dispatch, the babas were returned to us because the address could not be found. We apologize for the delay between your order and its receipt. Please do not hesitate to contact us if you experience any delays in delivery. We wish you a pleasant day, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/03/2019 à 11h56 following a purchase from 02/01/2019

Easy to navigate, clear site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/03/2019 à 10h25 following a purchase from 19/01/2019

Very good product

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/03/2019 à 08h07 following a purchase from 05/02/2019

good but a bit expensive ...

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 22h00 following a purchase from 13/12/2018

Diversity search speed

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 18h16 following a purchase from 22/01/2019

Quality products

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 17h12 following a purchase from 20/02/2019

The site is well presented

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 16h03 following a purchase from 10/02/2019

It's gourmet and their spreads chirp beautifully.

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Acheteur vérifié

Rating: 2 out of 5

Published on 11/03/2019 à 14h47 following a purchase from 10/03/2019

Delivery too expensive! There's not even a tier for free delivery. What's worse, the heavier it is, the higher the delivery price. Do something about it, because it really doesn't make you want to order!

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Response from Le Comptoir de Mathilde Published on 12/03/2019

Hello Mrs Baessa, Thank you for your comment, we understand your point.
There is a certain threshold for which delivery is free. We offer free delivery on purchases of €60 or more. We also offer gourmet treats for purchases over €90 and €150. Our delivery system complies with that for which we are eligible through our partner La Poste. As our products are voluminous and heavy, we apply a rate according to their weight, as this is a legal and standard estimate for the type of products we sell.
We hope we've answered your question and wish you a very pleasant day!

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 14h34 following a purchase from 10/01/2019

Very good products, well packaged and protected, the whole family loved the spread (young and old), the lemon oil is a real treat, I love it; the products are a little expensive but of good quality, this is a very good address.

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 14h08 following a purchase from 14/02/2019

The products are very good Delivery a little hard to know when it is delivered ...

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 13h58 following a purchase from 17/12/2018

No complaints

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 13h47 following a purchase from 18/12/2018

Quality products!

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 13h41 following a purchase from 17/12/2018

Order conformed and deadline met

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/06/2017 à 16h17 following a purchase from 09/06/2017

WELL

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/06/2017 à 21h15 following a purchase from 01/06/2017

Excellent products, a thousand times better than Nutella and yet I never thought I'd beat it. Fast delivery, products well packaged for delivery. Only downside, the price, it's very expensive.

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/05/2017 à 22h56 following a purchase from 25/05/2017

Very well done

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/05/2017 à 17h39 following a purchase from 21/05/2017

Very good. I'm sorry I can't rate the different products, but it was a gift. Cdlt

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