The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.
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Moea G.
Rating: 2 out of 5
following a purchase from 29/11/2024
Missing a product And no response from customer service
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CHRISTINE P.
Rating: 1 out of 5
following a purchase from 25/11/2024
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
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Manon L.
Rating: 1 out of 5
following a purchase from 29/11/2024
One item received broken and no response from customer service. I am very dissatisfied.
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LYDIE V.
Rating: 4 out of 5
following a purchase from 25/11/2024
Very good chocolates, but a little expensive. I always give them to my daughter, who loves them, but I was disappointed not to have been able to take advantage of the Black Friday offer for which I had received no information on the newsletter.
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DANIEL C.
Rating: 1 out of 5
following a purchase from 25/11/2024
short
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Manon T.
Rating: 4 out of 5
following a purchase from 17/11/2024
Very good products and nice surprises every day
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Jean Christophe F.
Rating: 4 out of 5
following a purchase from 21/11/2024
Product as ordered. Slight problem with the packaging, which was not properly sealed.
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Philippine M.
Rating: 2 out of 5
following a purchase from 26/11/2024
Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...
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Claude M.
Rating: 1 out of 5
following a purchase from 29/11/2024
The chocolate plates were all broken, but the worst thing was a pot of chocolate spread which was also broken. Very, very disappointed!
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Jocelyne G.
Rating: 1 out of 5
following a purchase from 27/11/2024
Very disappointed, the jars opened in the parcel ... the contents all dirty and sticky (jar of baba au rhum, one of cannelé à l'armagnac and a bottle of rhum arrangée) It was for a gift, impossible to offer obviously! I notified your services immediately with a photo of the inside of the parcel... ( + 10jours) et aucune nouvelles Véritablement très déçu !!!
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Mickaël H.
Rating: 1 out of 5
following a purchase from 23/11/2024
Disappointed. Bought 3 sweet calendars and box warped in transit. The chocolates were scattered everywhere and the quality dropped. The after-sales service is not responsive. Too bad, I will not repeat the experience.
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Priscillia L.
Rating: 1 out of 5
following a purchase from 26/11/2024
Product in package broken. No response from customer service after two reminders.
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Olivier C.
Rating: 2 out of 5
following a purchase from 19/11/2024
Hello, I received an incomplete package, I made a claim on the site, no news for several days.
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Marjorie M.
Rating: 4 out of 5
following a purchase from 21/11/2024
Very good! I just wanted a little more choice
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Peter D.
Rating: 1 out of 5
following a purchase from 20/11/2024
The advent calendar is very disappointing both in quality and quantity ... I will not repeat the experience next year ... I was so far satisfied with your products but for the calendar it would have been better to put a little more expensive and more generous ...
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amelie B.
Rating: 1 out of 5
following a purchase from 24/11/2024
Order received incomplete
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Edith C.
Rating: 1 out of 5
following a purchase from 17/11/2024
My order arrived with broken containers. I refused the parcel.
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Catherine F.
Rating: 1 out of 5
following a purchase from 19/11/2024
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
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caroline F.
Rating: 1 out of 5
following a purchase from 29/11/2024
Two items missing and no return despite several reminders!
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Margot D.
Rating: 1 out of 5
following a purchase from 26/11/2024
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
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Vincent R.
Rating: 1 out of 5
following a purchase from 19/11/2024
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
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Elina D.
Rating: 1 out of 5
following a purchase from 28/11/2024
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
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Laury D.
Rating: 1 out of 5
following a purchase from 26/11/2024
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
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AMAL B.
Rating: 1 out of 5
following a purchase from 21/11/2024
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
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julien B.
Rating: 1 out of 5
following a purchase from 25/11/2024
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
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Nejma K.
Rating: 1 out of 5
following a purchase from 28/11/2024
I had asked for a message to be written on a card but I didn't get anything in the parcel.
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Marianne R.
Rating: 1 out of 5
following a purchase from 27/11/2024
Advent calendar received on 09/12 without compensation
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Aline Q.
Rating: 2 out of 5
following a purchase from 29/11/2024
Tea box damaged I have made a claim no one to date has replied.
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Juliette D.
Rating: 1 out of 5
following a purchase from 29/11/2024
Broken item no news from after-sales service no reply to email or phone aj
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Lorene B.
Rating: 2 out of 5
following a purchase from 25/11/2024
Products arrived broken!
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melina S.
Rating: 2 out of 5
following a purchase from 28/11/2024
my chocolate bar arrived broken...
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Fanny H.
Rating: 1 out of 5
following a purchase from 26/11/2024
The chocolate was broken into a thousand pieces
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David P.
Rating: 2 out of 5
following a purchase from 25/11/2024
Some of the chocolate patterns are melted, not a great gift KAMASUTRA
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Isabelle B.
Rating: 2 out of 5
following a purchase from 27/11/2024
My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.
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Catherine P.
Rating: 4 out of 5
following a purchase from 27/11/2024
Very nice product, sent on time.
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Mylène S.
Rating: 1 out of 5
following a purchase from 23/11/2024
Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.
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Guy L.
Rating: 1 out of 5
following a purchase from 23/11/2024
My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...
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Francis L.
Rating: 4 out of 5
following a purchase from 26/11/2024
Fast delivery and quality products
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Julia M.
Rating: 2 out of 5
following a purchase from 25/11/2024
Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.
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