The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.
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Response from Le Comptoir de Mathilde
Hi Melissa, thank you very much for your feedback. We are delighted that your children enjoyed the Easter painting chocolates. We have taken into account your comments concerning the thickness of the chocolate pieces and we will work on a solution to make them more suitable for children. We also offer a wide range of chocolates in egg or bar format for all occasions, so don't hesitate to discover them on our site. We hope to see you soon at Le Comptoir de Mathilde.
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Valérie B.
Rating: 4 out of 5
following a purchase from 09/03/2024
Package received very quickly and prepared with care. Very good and original products.
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Droolans A.
Rating: 4 out of 5
following a purchase from 03/03/2024
Hello Although the parcel is well packed, a jar of chocolate leaked into the box (oil).
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Zsolt B.
Rating: 2 out of 5
following a purchase from 16/02/2024
The grinder of the salt bottle was broken!
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Sabine L.
Rating: 4 out of 5
following a purchase from 30/01/2024
Good products but a little disappointment.... The gift product was not in the parcel.
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Response from Le Comptoir de Mathilde
Hello,
We are sorry for this oversight, we can be reached at [email protected] contact us, we will send you the gourmet surprise, have a nice day!
Sincerely
Internet Customer Service
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Nicole D.
Rating: 4 out of 5
following a purchase from 30/01/2024
very good and I hope very good because we haven't tasted everything yet
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Marjolijn R.
Rating: 4 out of 5
following a purchase from 27/01/2024
Very fast and organized service
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Barbara G.
Rating: 4 out of 5
following a purchase from 27/01/2024
Good product quality
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Anne B.
Rating: 4 out of 5
following a purchase from 15/01/2024
order received promptly, impeccable packaging
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Nathalie N.
Rating: 1 out of 5
following a purchase from 14/01/2024
Hello I sent you an email because there was a pot which was defective and you never answered me cordially Mrs Neveu Nathalie
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Response from Le Comptoir de Mathilde
Hi Nathalie, I'm really sorry you had a problem with one of our pots. We have no record of an e-mail from you to our after-sales service. Please contact us again at [email protected] so that we can work together to find a solution.
Internet customer service
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genevieve A.
Rating: 4 out of 5
following a purchase from 10/01/2024
Nothing to say super good
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Rosa F.
Rating: 4 out of 5
following a purchase from 07/01/2024
I'm satisfied with the product they sell, but not with the customer service, they don't answer the questions asked, which creates mistrust.
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Véronique D.
Rating: 4 out of 5
following a purchase from 04/01/2024
Shipping costs are too expensive
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Anne D.
Rating: 2 out of 5
following a purchase from 29/12/2023
The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!
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Response from Le Comptoir de Mathilde
Hello Anne, thank you for your feedback. We are sorry that you have encountered difficulties with our ordering site. When sending gifts, we are able to include the sender's name and a message for the recipient. You can specify these on the delivery tab in the "message to our order preparers or to the recipient of your package" box. We look forward to providing you with a better experience in the future. Sincerely yours, the Comptoir de Mathilde team.
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Philippe M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.
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Angélique T.
Rating: 2 out of 5
following a purchase from 01/12/2023
Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.
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Response from Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.
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Stephanie S.
Rating: 4 out of 5
following a purchase from 21/12/2023
Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.
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KARINE M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Chocolates delivered just before the start of the school vacations following a reminder, as a gift for the school. The teacher really liked the school kit! We've had great feedback on the chocolates. I'd recommend them!
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Nathalie D.
Rating: 4 out of 5
following a purchase from 08/12/2023
Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.
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Michaela W.
Rating: 2 out of 5
following a purchase from 24/11/2023
Our delivery took just under a month. Inquiries (made in English) were not answered.
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eric V.
Rating: 4 out of 5
following a purchase from 30/11/2023
Good product
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Michèle A.
Rating: 4 out of 5
following a purchase from 16/12/2023
As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.
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Cristian F.
Rating: 1 out of 5
following a purchase from 05/12/2023
Dificult to talk to them. Too long delivery times and very slow comunicattion
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Cecile D.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good but not cheap...
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Rachel S.
Rating: 1 out of 5
following a purchase from 14/12/2023
Overpriced for an average product. :/
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Cindy J.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good products, for a gift
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marie-noëlle C.
Rating: 4 out of 5
following a purchase from 29/11/2023
Very satisfied with the products ordered but delivery time a little too long.
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Helmut H.
Rating: 2 out of 5
following a purchase from 03/12/2023
Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.
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Valérie B.
Rating: 2 out of 5
following a purchase from 11/12/2023
Order received but not on time.
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
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nathalie C.
Rating: 4 out of 5
following a purchase from 11/12/2023
Delicious
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Christelle M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Products always at the top, delivery time a little long.
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Isabelle D.
Rating: 2 out of 5
following a purchase from 11/12/2023
Late delivery
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Response from Le Comptoir de Mathilde
Hello Isabelle, we're sorry to hear that you've experienced a delivery delay with our boutique Le Comptoir de Mathilde. We take great pride in providing a quality service to our customers and will do our utmost to resolve this situation as quickly as possible. Thank you for your trust and understanding.
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Solène P.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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catherine F.
Rating: 4 out of 5
following a purchase from 01/12/2023
pleasant site, easy ordering, fast shipping despite the holiday season. Very neat packaging, in short, a very positive review.
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sylvie D.
Rating: 4 out of 5
following a purchase from 02/12/2023
Perfect
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Marine D.
Rating: 4 out of 5
following a purchase from 06/12/2023
The products are of high quality, I'm quite satisfied with this purchase. However, for the tea box, one of the pots was almost empty.
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Eva V.
Rating: 4 out of 5
following a purchase from 08/12/2023
Order received quickly just the marshmallow logs split shame though well packaged may be too tight otherwise I am a fan of the products!!!
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Gabriel O.
Rating: 2 out of 5
following a purchase from 29/11/2023
3+ weeks to recieve a small box???
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Marie-Helene L.
Rating: 4 out of 5
following a purchase from 18/12/2023
no comment
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Anneli W.
Rating: 1 out of 5
following a purchase from 08/12/2023
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
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