Customer reviews of Le Comptoir de Mathilde

very well done site, fast shipping

Ease of access and use

Still very good

Lots of great ideas on this site

I have nothing to complain about, very good delivery service, very well packaged.

User-friendly and easy-to-use site. Fast delivery. Packaging too large for the quantity of goods ordered.

Fast, careful delivery!

Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend

Top service and the products are just too good!

A gourmet site, with well-presented products and a practical quantity, quality to match!

I was able to find a reference on the site that I couldn't find in the store. Fast shipping!

RAS received on time

efficient

Nothing to say

Excellent

Easy-to-navigate site

.....

very easy

Extremely well-protected parcels and products, fast delivery

Perfect as usual, thank you for your products

Compliant products and careful packaging

Order shipped quickly, products are well packaged, I recommend this site.

Perfect

good selection, quality products

Super service

Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.

Fine

We have just discovered this site. Fast delivery. We are very satisfied

A very responsive and commercial team

Fast service in general, nice products.
After the holidays, many products were unfortunately missing. A little expensive shipping costs for small packages.

Delighted with my delivery! Parcel delivered on time, very well packaged, now all I have to do is taste it :)

Very good, very nice site.

Very good!

Perfect, fast delivery, well packaged product

Super-fast, super-careful delivery! Spreads to die for!

Perfect from start to finish and super tasty!

I love it, great product

all the steps, see the products, order, and be delivered quickly. No complaints. Impeccable.

It's just a marvel in every way, I highly recommend it! Enjoy!

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