Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Order received quickly. Products perfectly packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Fast delivery, very good products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
The order was delivered within a week, and I was able to send my grandchildren their Easter chocolates. If I can't spend the day with them, at least they can enjoy your chocolates. Thank you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Perfect, as well as your site, the delivery time, and your chocolates, some small children, older, we began to taste, the smallest are waiting for Easter Day
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
VERY GOOD
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Always great products! Delivery is very fast and nothing is broken due to the amount of protection.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
A delicatessen I love so much
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Easy to find, easy to navigate and easy to use. Original choice! Order arrived quickly despite confinement. Products very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
More than good! Ordered Sunday and received Friday! In these times of confinement where the post office does not work at 100%... so bravo and thank you! Good fun chocolate for Easter 🥰🥰
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Very easy site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
I am very satisfied with the receipt of the order, the products are well packaged and shipping was fast. Thank you to the whole team. Take good care of yourselves.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/03/2020
Confusion between billing address and delivery address Not at all clear
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Response from Le Comptoir de Mathilde
Hello Mrs Metzinger, We're sorry that our distinction between the billing address and the delivery address didn't seem very clear to you. We hope that it's more understandable for you today, so please don't hesitate to contact us if you have any further questions. Have a nice day, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Order arrived quickly despite the current climate. Items well protected and individually wrapped. Let's wait until Easter for the tasting...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
An extra week's delay due to security measures against Covid-19, otherwise very good, responsible packaging and very well protected. And of course the products are as good as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/03/2020
A jar of chestnut honey was broken!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/03/2020
It was a gift parcel so I didn't get to taste the chocolates. It took a while for the order to arrive, but that was due to the exceptional situation of confinement. The parcel is very beautiful and everything was very well wrapped to avoid breakage. I would recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/03/2020
Well-designed and functional site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
I love all the products: chocolates, madeleines, terrines and compotées, Le pastis bleu and, of course, the spreads, which I buy 3 or 4 at a time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
My order was very well packaged and I am very satisfied. It was sent very quickly. The products are of good quality and I will not hesitate to order again!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/03/2020
All right!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/03/2020
Perfect order neat packaging fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/03/2020
Everything is perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Fast and correct parcel. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/03/2020
Excellent products, very good quality
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
I've loved Mathilde's products since our first visit to Strasbourg!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/03/2020
Order received on time, well packaged. And as good as ever!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/03/2020
Clear navigation for the goods on offer. Invoicing is more complicated. It doesn't always work, connections are difficult. Address discrimination is random. The parcel arrived at the billing address and not at the delivery address. We'll have to find a carrier.... and pay extra. Too bad.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
Clear site and easy to order. Items packaged with great care. Very fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/03/2020
nothing to say everything is fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/03/2020
10, Very well packaged and fast delivery excellent product, I had made my first purchase in the store, they had given me and stamped points on a loyalty card, and that makes two orders that I made on the internet almost worth 100 euros and no discount or reduction on future purchases really too bad, cdlt
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/03/2020
Fast delivery, attractive prices and delicious products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
Very good product and good service in a good time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/03/2020
Good products, fast delivery and perfect packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/03/2020
A very beautiful site and no negative comments concerning the transaction, the delays... I recommend Moreover the products are divine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/03/2020
Great
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
Very good, impeccable service, careful and attentive. I recommend it!
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