Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 2 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
all ok
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Ras. Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Super fast shipping and delicious products! Thank you so much!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
RECEIVED A BROKEN BOTTLE OF VINEGAR WHICH WAS REPLACED IMMEDIATELY
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/01/2020
Great store, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
very fast delivery, very well packaged, thank you very much
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast and careful shipping, and the products are just delicious! I love it and recommend it 100%.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Delivered on time and the food is as delicious as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
very good products, already ordered several times, nothing to say, everything is perfect, the products, the packaging, the speed of delivery. I recommend Comptoir de Mathilde.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/01/2020
Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.
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Response from Le Comptoir de Mathilde
Hello Ms CHARLET, As our customer service is available 5 days a week, we were unable to respond to your request over the weekend. However, after checking with our department, you received a reply on the following Monday, informing you that your order had been processed and apologizing for the delay in responding.
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Excellent customer service, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
On the other hand, some items such as flavored mustards were unavailable and I didn't understand why there was no explanation.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Very happy I would recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/12/2019
Fast delivery, particularly careful packaging which is rare!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Very good products, fast and careful delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
I am very satisfied with my order. Everything arrived complete and whole. The delivery time was short. Perfect!!! Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
,,,,
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Order received quickly and on time. Quality products, I'll be ordering again soon!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
I was a little worried that I wouldn't have it for Christmas...but I received it on the 24th of December, so I'm very happy.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/10/2019
Original and varied products. Le comptoir de Mathilde's range is vast enough to find a gift or something for a surprise!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
SHAME PRODUCT ORDERED IN JULY NO LONGER AVAILABLE IN OCTOBER
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/09/2019
Easy ordering, fast delivery, ultra-protected packaging ... everything is perfect. Nothing is missing, everything arrived in perfect condition.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/09/2019
superb
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
pleasant site perfect and fast delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
Good product Well packaged Order arrived very quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
Very good quality products. Very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
I am from Ile de la Reunion very fast delivery surprised to receive so quickly, super well packaged product! Excellent taste! I highly recommend it considering the prices in stores here at home! Delighted with my purchases
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Delivery was very fast, even in Spain! The site is very clear, I found everything I was looking for. I'll be buying in the future, of course!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/09/2019
Fast delivery, well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
order very well packaged, impeccable delivery nothing to complain about
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
I was a regular at the store during my ski vacations. The products are excellent. I'm glad to be able to buy them and have them delivered the rest of the year.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
Exceptional products that are completely gourmet and addictive
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
Always impeccable delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
top performance
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/09/2019
I discovered this store in Vienna and was able to taste some of the products....not having a store near me, thanks to the Internet I was able to order the products I love.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/09/2019
Very good
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