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C
Rating: 5 out of 5
🤩👍
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 1, 2 and 5 stars
Reset filtersF
Rating: 5 out of 5
Shipment as ordered and fast delivery in Europe. Perfect
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M
Rating: 5 out of 5
Quality products with a range to suit all tastes. Fast delivery what's more
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M
Rating: 5 out of 5
As always, never disappointed For gourmands like us, it's perfect.
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F
Rating: 5 out of 5
Always on top!
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A
Rating: 5 out of 5
ok
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A
Rating: 2 out of 5
Chocolates received broken twice despite protection in the box marked fragile, carrier problem ...
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G
Rating: 1 out of 5
one of the items I received arrived damaged. I wrote two emails to ask for a replacement or a refund or in any case a solution for this inconvenience but no one ever answered me.
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R
Rating: 5 out of 5
Very satisfied. The delivery was very fast and the items were superbly packaged. Thank you very much
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O
Rating: 5 out of 5
Perfect, very fast delivery.
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M
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Deliver quickly and as expected.
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S
Rating: 5 out of 5
Very fast delivery. Quality products.
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S
Rating: 5 out of 5
RAS Perfect
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C
Rating: 5 out of 5
Very good quality and fast shipping
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N
Rating: 5 out of 5
Top
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L
Rating: 5 out of 5
Problem with my delivery, and after several emails and photos they sent me back the two defective products.
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D
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Very good products
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C
Rating: 5 out of 5
All went well, except that the delivery man didn't ring the doorbell as instructed. The parcel was put in the letterbox.
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A
Rating: 5 out of 5
Excellent, high-quality product
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F
Rating: 5 out of 5
Correct order. Super fast shipping and quality products! We love EVERYTHING!!! Thank you
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A
Rating: 5 out of 5
Items as described, fast delivery.
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L
Rating: 2 out of 5
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
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C
Rating: 1 out of 5
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
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Response from Le Comptoir de Mathilde
Hello Clara,
We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.
Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.
Thank you for your understanding,
The Comptoir de Mathilde team
We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.
Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.
Thank you for your understanding,
The Comptoir de Mathilde team
E
Rating: 5 out of 5
Perfect order arrived just in time for New Year's Eve
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F
Rating: 1 out of 5
Product arrived broken still waiting for new after-sales service
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Response from Le Comptoir de Mathilde
Hello Fanny,
We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.
Thank you for your understanding and trust.
Yours sincerely
The Comptoir de Mathilde team
We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.
Thank you for your understanding and trust.
Yours sincerely
The Comptoir de Mathilde team
E
Rating: 5 out of 5
Nothing to say
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M
Rating: 5 out of 5
Everything was perfect! Careful delivery, top salt and pepper packaging! I recommend and would recommend 😁👍
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G
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Very well packaged and protected, fast delivery and reception!
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V
Rating: 5 out of 5
.
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S
Rating: 1 out of 5
No order available at the collection point, fortunately the product was available in the store.
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Response from Le Comptoir de Mathilde
Hello Stephen,
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team
M
Rating: 5 out of 5
Very good
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S
Rating: 1 out of 5
The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...
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Response from Le Comptoir de Mathilde
Hello Sabine,
We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.
Yours faithfully
The Comptoir de Mathilde team
We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.
Yours faithfully
The Comptoir de Mathilde team
S
Rating: 5 out of 5
Top
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B
Rating: 5 out of 5
Very fast delivery and very careful packaging. Everyone enjoyed my gifts.
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Y
Rating: 5 out of 5
Order received quickly. The products are perfect
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D
Rating: 1 out of 5
The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...
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Response from Le Comptoir de Mathilde
Hello Daniel,
Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.
Yours faithfully
The Comptoir de Mathilde team
Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.
Yours faithfully
The Comptoir de Mathilde team
N
Rating: 5 out of 5
Packed with GREAT care and absolutely delicious products!
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