Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 2 and 5 stars

Reset filters
S
Selene R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Package arrived on time, undamaged and well protected. Perfect!
Translated reviews
E
Elodie B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Top I really liked
Translated reviews
S
Sylvie L.
Rating: 5 out of 5
following a purchase from 09/12/2024
Super presentation and delicious 😋
Translated reviews
S
Stephanie M.
Rating: 5 out of 5
following a purchase from 13/12/2024
Order ok and fast
Translated reviews
M
Marie W.
Rating: 5 out of 5
following a purchase from 09/12/2024
Satisfied. Arrived in time for Christmas.
Translated reviews
A
Alain S.
Rating: 5 out of 5
following a purchase from 16/12/2024
nothing to say, just what I expected
Translated reviews
C
Coralie V.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect
Translated reviews
L
Lena C.
Rating: 5 out of 5
following a purchase from 18/12/2024
Fast shipping, neat packaging, impeccable presentation, tastes to die for 🤩
Translated reviews
V
Virginie C.
Rating: 5 out of 5
following a purchase from 14/12/2024
Delicious
Translated reviews
K
Karine L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect! Thank you
Translated reviews
S
Serge P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Compliant products, fast delivery.
Translated reviews
F
Francoise U.
Rating: 1 out of 5
following a purchase from 16/12/2024
4 jars of cep mustard ordered. Validity date 01/2025???unacceptable
Translated reviews
Response from Le Comptoir de Mathilde
Hello Françoise,

Thank you for taking the time to share your opinion. We understand your concern about the expiry date of your jars of cep mustard. We are committed to offering quality products and are sorry if this did not live up to your expectations. We have since found a solution together and we are delighted that you were satisfied. We look forward to seeing you again on our Eshop.


Mélodie,
Le Comptoir de Mathilde
C
Carolina R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Products arrived safely and with excellent quality
Translated reviews
M
Myriam F.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very fine mouth to caress the papillae! Thank you for existing!
Translated reviews
A
Alexandra M.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect 👍
Translated reviews
M
Maëva N.
Rating: 1 out of 5
following a purchase from 17/12/2024
I received 2 damaged items... and when I contact you I get no answer...
Translated reviews
Response from Le Comptoir de Mathilde
Hello Maëva,

We're very sorry about this bad experience. Our customer service department had a large number of requests at the end of the year and we had difficulty responding quickly. We finally found a solution together. We look forward to seeing you again for a much better experience,

Thank you for your patience and understanding.

Thank you for your patience and understanding,
Mélodie, Le Comptoir de Mathilde
L
Ludivine B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Great products!
Translated reviews
O
Olivier G.
Rating: 1 out of 5
following a purchase from 15/12/2024
Very bad.
F
Fabienne S.
Rating: 5 out of 5
following a purchase from 10/12/2024
Perfect nothing to say
Translated reviews
M
Mathilde E.
Rating: 1 out of 5
following a purchase from 14/12/2024
Some items were broken and were never refunded despite my repeated requests.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mathilde,

We apologize for this unpleasant experience. We understand your disappointment and are sincerely sorry for not responding promptly at the end of the year. Despite all the care we put into packaging your order, there may be conditions beyond our control in the transport. We have since been able to exchange information and hope to see you again on our Eshop very soon.

Yours faithfully
The Comptoir de Mathilde team
V
Valerie M.
Rating: 5 out of 5
following a purchase from 10/12/2024
Perfect. Product as described
Translated reviews
V
Vivianna C.
Rating: 5 out of 5
following a purchase from 15/12/2024
I gave a Christmas boxed set as a gift to my parents-in-law, and they loved it!!!🥰
Translated reviews
J
Jessica V.
Rating: 5 out of 5
following a purchase from 15/12/2024
Yes gift arrived at the right time
Translated reviews
A
Audrey B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Very well packed thank you
Translated reviews
N
Nathalie S.
Rating: 5 out of 5
following a purchase from 14/12/2024
The good taste of chocolate
Translated reviews
M
Mylène D.
Rating: 5 out of 5
following a purchase from 09/12/2024
Perfect
Translated reviews
A
Alexandre R.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect
Translated reviews
S
Samuel C.
Rating: 5 out of 5
following a purchase from 11/12/2024
Spread order. Satisfied. Too bad the tapenades were out of stock at the time of my order... To be continued.
Translated reviews
C
Catherine L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very nice gift. Available in time.
Translated reviews
L
Ludivine M.
Rating: 5 out of 5
following a purchase from 14/12/2024
Well packaged parcel, fast delivery, I recommend
Translated reviews
A
Adeline P.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very good
Translated reviews
A
Alma N.
Rating: 2 out of 5
following a purchase from 09/12/2024
The order was fine, but I had a lot of problems with the delivery with your service provider, whom I wouldn't recommend at all!
Translated reviews
C
Céline F.
Rating: 5 out of 5
following a purchase from 13/12/2024
No problem at all. Super
Translated reviews
C
Céline B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Never disappointed, fast delivery, well protected. Nothing to say, it's perfect
Translated reviews
D
Delphine L.
Rating: 1 out of 5
following a purchase from 08/12/2024
1st experience of buying on the internet. 1 broken pot and 1 pot that leaked. It can happen but despite 3 emails I'm still waiting for customer service... 😕
Translated reviews
A
Adèle L.
Rating: 1 out of 5
following a purchase from 14/12/2024
I received my parcel with the chocolate completely broken for Christmas. I tried to contact them but no answer.
Translated reviews
F
Florence V.
Rating: 5 out of 5
following a purchase from 07/12/2024
Fast delivery - Products as good as ever
Translated reviews
E
Estelle L.
Rating: 1 out of 5
following a purchase from 29/11/2024
The products were not packaged properly, one jar was broken and leaked all over the other products. I couldn't offer any product from the box because everything was damaged...
Translated reviews
N
Nicole H.
Rating: 5 out of 5
following a purchase from 13/12/2024
There was a small problem with the delivery but everything was sorted out and I was able to receive the rest of the order on time.
Translated reviews
T
Tiffany B.
Rating: 5 out of 5
following a purchase from 03/12/2024
Nothing to say, it was perfect
Translated reviews
We use cookies for audience measurement and improving user experience.