The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
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Magali J.
Rating: 5 out of 5
following a purchase from 29/11/2024
Ok compliant
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Laura D.
Rating: 1 out of 5
following a purchase from 29/11/2024
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
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Claudia J.
Rating: 5 out of 5
following a purchase from 22/11/2024
Super recommended, opening their calendars has become a Christmas tradition. Next year we will be back again.
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Chloé C.
Rating: 5 out of 5
following a purchase from 28/10/2024
The contents of my order were exactly what I had ordered. What's more, I had a parcel delivery problem and customer service was reactive.
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Melanie S.
Rating: 5 out of 5
following a purchase from 29/11/2024
I love this excellent quality brand and I'm a Christmas fan, so I can tell you that the Christmas products are much appreciated. Merry Christmas to you
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Émilie J.
Rating: 5 out of 5
following a purchase from 29/11/2024
This is the second year in a row that I've ordered (during Black Friday), the products are of high quality. I think that to build customer loyalty, there should be even more novelties or customizable products.
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Sylvie P.
Rating: 5 out of 5
following a purchase from 29/11/2024
very well
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Augusta C.
Rating: 5 out of 5
following a purchase from 19/11/2024
Fast delivery. Well packaged products. All that's left is to taste them.
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Celine P.
Rating: 1 out of 5
following a purchase from 29/11/2024
Package received with 3/4 of the chocolates broken. I've sent 2 emails that have gone unanswered, I'm trying to contact them by phone but there's no answer, and on Facebook I can't recommend them at all.
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Valérie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good products, well packaged order. No complaints
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Ingrid G.
Rating: 5 out of 5
following a purchase from 29/11/2024
.
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Aurélie M.
Rating: 5 out of 5
following a purchase from 27/11/2024
Satisfied with the online order and delivery to a relay point.
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Lucia F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fast and compliant
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Delphine R.
Rating: 1 out of 5
following a purchase from 29/11/2024
Normally a surprise gift of 75€ of purchase, I bought for more than 150€ I did not have anything, I announced it but nothing received thereafter just one sorry. Don't say things if in the end you don't respect your commitments.
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Valerie A.
Rating: 1 out of 5
following a purchase from 29/11/2024
I have not received the products I ordered but other products
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CHRISTELLE D.
Rating: 2 out of 5
following a purchase from 29/11/2024
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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Emmanuelle L.
Rating: 1 out of 5
following a purchase from 29/11/2024
Lame as hell. And customer service that couldn't care less about my comments. A lost customer!
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EMILIE J.
Rating: 1 out of 5
following a purchase from 29/11/2024
I made a complaint following the delivery of my order because an item arrived broken. I never got a reply. This is not serious, I will not come to your store again.
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Aurelie C.
Rating: 1 out of 5
following a purchase from 28/11/2024
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
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veronique S.
Rating: 1 out of 5
following a purchase from 28/11/2024
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
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DELALLEAU N.
Rating: 1 out of 5
following a purchase from 29/11/2024
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
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Valentine C.
Rating: 5 out of 5
following a purchase from 19/11/2024
Top
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Aïcha B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Véronique M.
Rating: 5 out of 5
following a purchase from 23/11/2024
I knew the products because I had already bought them.
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Evelyn C.
Rating: 5 out of 5
following a purchase from 27/11/2024
Perfect 👌
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Elodie B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Too good
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Brigitte P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect 👍 👍 👍 gift ideas!!! I recommend
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Amandine G.
Rating: 5 out of 5
following a purchase from 28/11/2024
Perfect, as usual! Fast delivery and quality products.
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benjamin P.
Rating: 1 out of 5
following a purchase from 29/11/2024
Product damaged and surprise missing, disappointed :(
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Sandra M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very satisfied. I recommend it.
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Laurence L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good product. Fast and efficient delivery
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Mechthild N.
Rating: 5 out of 5
following a purchase from 27/11/2024
After ordering, the goods arrived very quickly, well packaged. I am very satisfied with the quality and would order again at any time.
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Halima C.
Rating: 5 out of 5
following a purchase from 28/11/2024
Top top top
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Guillaume B.
Rating: 2 out of 5
following a purchase from 27/11/2024
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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Mélanie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Delighted with my purchase I recommend
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fabrice R.
Rating: 5 out of 5
following a purchase from 28/11/2024
Great!
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Sandrine C.
Rating: 2 out of 5
following a purchase from 29/11/2024
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
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CARINE D.
Rating: 5 out of 5
following a purchase from 29/11/2024
PERFECT
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Françoise B.
Rating: 1 out of 5
following a purchase from 27/11/2024
Perfect Very satisfied
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