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E
Rating: 1 out of 5
My order arrived with broken containers. I refused the parcel.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 358 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 2 and 5 stars
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Rating: 1 out of 5
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
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K
Rating: 5 out of 5
Very happy and delighted
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S
Rating: 5 out of 5
Perfect
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C
Rating: 1 out of 5
Two items missing and no return despite several reminders!
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M
Rating: 1 out of 5
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
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M
Rating: 5 out of 5
The best savory advent calendar I've ever ordered. Variety and interesting portions. Good value for money.
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V
Rating: 1 out of 5
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
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E
Rating: 1 out of 5
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
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B
Rating: 5 out of 5
COMPLETELY SATISFIED AS ALWAYS
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L
Rating: 1 out of 5
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
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N
Rating: 5 out of 5
Received without problem
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A
Rating: 1 out of 5
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
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A
Rating: 5 out of 5
excellent products for a good quality/price ratio, you can treat yourself for a low price
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P
Rating: 5 out of 5
all's well
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C
Rating: 5 out of 5
Good product and fast delivery
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C
Rating: 5 out of 5
Great calendar!
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J
Rating: 1 out of 5
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
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L
Rating: 5 out of 5
Very good site navigation. Easy to buy, easy to pay. Fast delivery. Perfect.
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S
Rating: 5 out of 5
fast shipping well protected very good products
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V
Rating: 5 out of 5
We love the speed, the packaging and the delicious advent calendar.
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A
Rating: 5 out of 5
Perfect
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K
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
Fast delivery, well packaged. The calendar is beautiful and generous!
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J
Rating: 5 out of 5
Excellent mustard .... and very fast delivery.
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O
Rating: 5 out of 5
Thank you for this parcel, everything was really good, the advent callendar is incredible.
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N
Rating: 1 out of 5
I had asked for a message to be written on a card but I didn't get anything in the parcel.
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I
Rating: 5 out of 5
No worries... as usual!!
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O
Rating: 5 out of 5
Your products are always top-notch 🥰
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M
Rating: 1 out of 5
Advent calendar received on 09/12 without compensation
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É
Rating: 5 out of 5
Order very well received, with respect for the elements requested (pockets, words ...) and well packaged! Thank you very much!
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V
Rating: 5 out of 5
Good products, very fast shipping! A little disappointed with the advent calendar this year.
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M
Rating: 5 out of 5
Great products and everything was very well packaged!
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A
Rating: 2 out of 5
Tea box damaged I have made a claim no one to date has replied.
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N
Rating: 5 out of 5
Very good products.
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J
Rating: 1 out of 5
Broken item no news from after-sales service no reply to email or phone aj
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F
Rating: 5 out of 5
Top!
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N
Rating: 5 out of 5
I'm ordering the advent calendar for the 2nd time.... each time people have really appreciated it! This calendar is beautiful in its presentation and good for its content! It allows people to discover your products and.... certainly their purchase in store! Happy Holidays!
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L
Rating: 2 out of 5
Products arrived broken!
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S
Rating: 5 out of 5
Order received promptly and items well protected.
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