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A
Rating: 5 out of 5
Fine
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
As always impeccable delivery and very well packaged!
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A
Rating: 2 out of 5
Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...
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Response from Le Comptoir de Mathilde
Hello Mr Rouvillain, We're sorry that our products have taken so long to be delivered to you. Our teams do their utmost to process all orders as quickly as possible, which is why our processing times for the end of the year are 5 to 7 days. Having placed your order on the 27th, your parcel was processed and dispatched on time. Best regards, Le Comptoir De Mathilde team
A
Rating: 5 out of 5
Very easy to access, simple to order, fast delivery, nothing to say.
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A
Rating: 5 out of 5
Simple site, fast delivery.
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A
Rating: 5 out of 5
Fast shipping and delivery Products are well protected RAS
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A
Rating: 5 out of 5
Package sent quickly, very well packaged. Highly recommend! :)
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A
Rating: 5 out of 5
Muy buena calidad. Y un embalaje perfecto
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A
Rating: 5 out of 5
quite clear
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A
Rating: 5 out of 5
Very good service with top quality packaging
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A
Rating: 2 out of 5
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
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A
Rating: 5 out of 5
Intuitive, easy-to-access site
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A
Rating: 5 out of 5
Delivery on time
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A
Rating: 5 out of 5
Good follow-up
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A
Rating: 5 out of 5
muy buena
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A
Rating: 2 out of 5
All the chocolates were broken
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A
Rating: 5 out of 5
Order received, Christmas present! Received super fast.
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A
Rating: 5 out of 5
Package arrived in perfect condition Products are very, very well protected Nothing to complain about
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A
Rating: 5 out of 5
I already knew the brand (which I love) but I needed to place an order on the site for the first time and everything arrived superbly packaged, with no risk of it being damaged in transit. Perfect for heavy glass packaging in particular.
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A
Rating: 2 out of 5
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
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Otherwise, the dishes are well packaged and received in good condition.
A
Rating: 5 out of 5
Very satisfied with my order, fast delivery. Some items were missing but customer service was very responsive and I received the rest quickly.
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A
Rating: 5 out of 5
Delivery on time. Products well packaged and protected.
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A
Rating: 5 out of 5
A complete, pleasant and easy-to-navigate site. Quality products, really well protected for shipping. Would recommend.
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A
Rating: 5 out of 5
Very easy to order. Excellent packaging, no risk of broken jars. Colissimo delivery: very good, because if you're away you know you can ask for home delivery again, or just go and pick up the parcel at the post office. I can't evaluate the products because I haven't eaten them yet.
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A
Rating: 5 out of 5
Fast shipping
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A
Rating: 5 out of 5
Very careful and secure shipment to ensure no breakage, it's great. We can't wait to try the products.
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A
Rating: 5 out of 5
An item arrived damaged and I have no response from the customer service department I contacted for an exchange. I'm very disappointed. I love your products but I can't offer damaged packaging.
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A
Rating: 5 out of 5
Make it easy to order with a variety and choice of products
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A
Rating: 5 out of 5
The order (during black friday) went well, delivery a little slow, but as expected.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Parcel arrived safely and on time. Products were well protected
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A
Rating: 5 out of 5
Very good chocolate, perfect delivery, only problem the 3 boxes of chocolates to break arrived already broken and for a gift it's unpleasant, for the other items everything was perfect.
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A
Rating: 5 out of 5
Fast delivery, the jars are very well protected. I contacted customer service via messenger and they were really quick to respond.
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A
Rating: 5 out of 5
Super well packed and no breakages. Delivery on time. Can't wait to taste everything.
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A
Rating: 5 out of 5
Super order well packaged, nice product fast shipping
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Rating: 5 out of 5
R A S
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A
Rating: 5 out of 5
Fast shipping and very well packaged products.
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A
Rating: 5 out of 5
Very good. Great selection of quality products, fast shipping, very well packaged.
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A
Rating: 5 out of 5
Very clear, easy-to-use site
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A
Rating: 5 out of 5
Delivery as expected.
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