Customer reviews of Le Comptoir de Mathilde

Worst customer service I have ever seen. I did an o line shopping. I received only half of the products. I tried contact the customer service by email and no answer. By phone they are always busy or the internet is not working. I requested a reimbursement... They didn't comment. They said there were another box and they gave me a tracking number. After checking at the post, the tracking number is for a colis in preparation to send and that's all I could get. They refused to help, just go to deal with the post. I am losing time, losing products i needed for special occasions, I am losing my money. Why would such a big brand with high quality products mistreat his clients in this way? Problem is still on after 14 days of hassle. Extremely unsatisfied with clients service. FR: The worst customer service I've ever seen. I shopped online. I only received half of the products. I tried to contact customer service by email and no response. By phone, they are always busy or Internet does not work. I asked for a refund ... They didn't comment. They said there was another box and gave me a tracking number. After checking with the post office, the tracking number is for a package in preparation to be sent and that's all I could get. They refused to help, just go and deal with the post office. I'm losing time, I'm losing products I needed for special occasions, I'm losing my money. Why would such a great brand with high-quality products mistreat its customers like this? The problem persists after 14 days of hassle. Extremely dissatisfied with customer service.

The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.

Order arrived damaged at my home. A broken bottle of oil damaged part of my order. Waiting for a reply to my emails for 1 week.

Fast and correct delivery

I've been a customer of Mathilde's since I first visited the Martiques store. I live in the High Alps and I used to go to the store every time I visited my family to make personal purchases and gifts. Unfortunately this year I couldn't go because of the sanitary conditions! So I ordered directly from the site. Delivery was fast. Only one product had leaked and wasn't closed properly, which can happen, I understand. So I tried phoning several times but never got an answer! So I emailed customer service 10 days ago and no reply either!!.. What's more, a few days after using another item (4 peppers and berries mix) the appliance no longer works on the salt side!
I understand that there can sometimes be problems with certain products, but not getting any answers has really disappointed me, especially as my order totalled 164.50 euros!!!! If no one contacts me in a few days, they'll have lost a customer and I won't be advertising with them any time soon!

Great! Order arrived quickly, everything was superbly packaged individually. Just the jar of armagnac cannelés had leaked (a defect in the jar closure) but it was replaced after an email exchange with customer service.

Damaged goods

order received very quickly. very well packaged. products still as good as ever.

Very easy to find what I was looking for. And delivery to the UK in 3 working days. However, the large jars were not available, and I had to use the French site as it was impossible to make payment on the UK site.

Easy navigation and fast delivery. We expected a little more choice, too bad.

fast, well-packaged delivery!

Hello, I'm very happy with the site and the order tracking.

Very well packed parcel and super quality products, I'm delighted.

Not disappointed fast shipping and well packaged website very well designed I highly recommend this site

Always delighted by the quality and deliciousness of the products! Lots of great gift ideas that are always a pleasure!

Order prepared immediately Arrived 48 hours later as expected Well packaged Perfect....merci

Always a very good product, and a very pleasant surprise in terms of packaging, which is very well designed to avoid any problems.

Everything is perfect except that there is no estimated delivery time.

I was a little disappointed to pay the shipping costs when I ordered and to receive an email the day after my order telling me that if I order from them the shipping costs are free. Who are they kidding?

Fast delivery

Great products! Pleasing to the eye as well as to the palate... I recommend them!

I am very happy with the customer service that solved my problem. The order was received quickly and in perfect condition ( reinforced packaging with each product individually protected bravo! ). I would recommend :)

Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you

Fast delivery, everything was extremely well packaged

Full satisfaction

Fast delivery. Very good chocolates

Perfect

Well designed and easy to use. I placed my order as a guest and as a result, I only had a few problems tracking my order, as a page with a 404 error was always displayed on the site. Otherwise, very good!

Site well done, order easy, good reception Everything is OK. I especially appreciated the care taken with the packaging, I don't think I'd ever seen anything like it. BRAVO Especially at a time when many parcels arrive damaged, it's a pleasure to receive an impeccable package.

Quick delivery of great products to a foreign county, well done

Very good on all levels!

speed from order to delivery and superbly packaged products! these are Christmas gifts so I'll let the judges decide who gets to enjoy them, but in my experience all the products are delicious.

Very good site

Very good

Each item was carefully protected for transport. The preparation is done with care and attention. The delivery time was fast. Nothing to say about impeccable service!

Perfect

Products that need no introduction. But this time I tested delivery because of the confinement. So I sent a gourmet parcel to my mom. She received it without any problem, on the date indicated, and was surprised and delighted.

Fast, well-packaged shipment, but it would be useful to have an idea of delivery times when ordering.

site and condition of package received ok, no opinion on the rest

Perfect as always