Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 16h19 following a purchase from 25/11/2020

I am sorry I don't speak french!

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 16h11 following a purchase from 22/11/2020

Very satisfied with my order :)

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/12/2020 à 16h05 following a purchase from 20/11/2020

Impeccable package, only the processing time before shipment was a little long (10 days).

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 15h37 following a purchase from 20/11/2020

Very well managed transaction.

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/12/2020 à 13h55 following a purchase from 27/11/2020

nothing to report

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/12/2020 à 12h57 following a purchase from 27/11/2020

Perfect except for two or three details

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 12h31 following a purchase from 23/11/2020

Perfect

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 12h13 following a purchase from 27/11/2020

Easy navigation and delicious products

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 12h10 following a purchase from 27/11/2020

VERY GOOD

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 11h58 following a purchase from 24/11/2020

Quality product super good and correct price

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Acheteur vérifié

Rating: 5 out of 5

Published on 04/12/2020 à 09h30 following a purchase from 23/11/2020

I saw an ad in a magazine about chocolate bars with messages. Wanting to know how to buy them, I sent a message. After receiving a reply, I logged on to the site and placed my order.

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/12/2020 à 22h47 following a purchase from 25/11/2020

Satisfied but one jar was not closed properly so it leaked into the box.

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/12/2020 à 19h11 following a purchase from 14/11/2020

Very complete

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Acheteur vérifié

Rating: 1 out of 5

Published on 03/12/2020 à 13h27 following a purchase from 23/11/2020

Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.

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Response from Le Comptoir de Mathilde Published on 04/12/2020

Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 1 out of 5

Published on 03/12/2020 à 13h25 following a purchase from 23/11/2020

It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/12/2020 à 13h07 following a purchase from 23/11/2020

Very well protected parcel

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/12/2020 à 10h45 following a purchase from 22/11/2020

Calendar ordered from Loire (42) for Suippes (51) fast delivery. Perfect parcel, nice calendar and good chocolates !!!!

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/12/2020 à 10h25 following a purchase from 26/11/2020

Compliant order and fast delivery. Products well packaged.

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/12/2020 à 08h43 following a purchase from 14/11/2020

Always on top

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Acheteur vérifié

Rating: 5 out of 5

Published on 03/12/2020 à 06h52 following a purchase from 25/11/2020

delivery received promptly, very well packaged.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 22h32 following a purchase from 23/11/2020

very good, beautiful box

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Acheteur vérifié

Rating: 1 out of 5

Published on 02/12/2020 à 22h07 following a purchase from 28/09/2020

Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...

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Response from Le Comptoir de Mathilde Published on 03/12/2020

Hello Mrs. DOMET, We're very sorry for the delay in delivery. Unfortunately, our service provider (La Poste) seems to be experiencing many delivery delays and has yet to adapt to the situation we are experiencing. We are doing our utmost to dispatch your parcels within 48 hours of your order. Enjoy your meal and have a wonderful festive season, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 21h44 following a purchase from 22/11/2020

Very good level navigation, a lot of choice for my part chocolate lollipops at the top very good taste a pleasure for the taste buds I highly recommend ️.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 21h34 following a purchase from 15/11/2020

I love it!

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 21h32 following a purchase from 23/11/2020

Fast delivery, perfect communication

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 21h27 following a purchase from 25/11/2020

Very good experience, fast delivery and trouble-free tracking.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 20h51 following a purchase from 27/11/2020

Great. Fast. Well packaged

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 20h19 following a purchase from 15/11/2020

Delivery well protected. Very good!

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/12/2020 à 20h02 following a purchase from 22/11/2020

Efficient seller. Products well packaged.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 19h41 following a purchase from 26/11/2020

Fast and reliable delivery. I recommend it.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 19h37 following a purchase from 22/11/2020

Fast delivery. The site is well presented. No complaints.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 19h26 following a purchase from 21/11/2020

Very easy to navigate.

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/12/2020 à 19h03 following a purchase from 17/11/2020

Nice site. Fast delivery. Well packaged. The best is to see in store and have the opportunity to taste.

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/12/2020 à 18h55 following a purchase from 25/11/2020

Delighted with the fast and well packaged delivery. Very good products. Just disappointed that the surprise gift was the same one I had ordered. I would have liked something new to discover before ordering.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 18h50 following a purchase from 26/11/2020

Clear website. Sufficient information for me, I knew the brand and the products.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 18h41 following a purchase from 26/11/2020

Nothing to say about the site

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 18h33 following a purchase from 26/11/2020

Easy navigation on the site. Delivery was perfect but I was asked for a code that I didn't have. I still got my parcel.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 18h24 following a purchase from 21/11/2020

Everything is perfect. Order shipped very quickly and packaged with great care. I recommend it with my eyes closed.

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Acheteur vérifié

Rating: 5 out of 5

Published on 02/12/2020 à 18h21 following a purchase from 26/11/2020

Very good site to find good products

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Acheteur vérifié

Rating: 3 out of 5

Published on 02/12/2020 à 18h20 following a purchase from 22/11/2020

It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.

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