Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Great spreads!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast delivery. During a previous order, the box arrived wet, one of the jars had been broken. This problem was solved without any complications and I received a new parcel very quickly.
On the other hand, I would appreciate it if customer loyalty were recognized by sending a discount coupon from time to time!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
I'm very satisfied with the customer service. I had a delivery problem that wasn't your fault but mine, the people I spoke to on the phone took my request into account and were able to deliver my order free of charge.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Very well built and easy to use site.
Efficient and courteous customer service for any request!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Very pleasant to use
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Fast and careful delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Delivery on time and the products were well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Speed Good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
As for the delivery, I was very pleasantly surprised! Lots of protection, and even an insulated pouch for the chocolates to keep them warm. I would definitely recommend!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
top clear and fast shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Very fast delivery and the quality of the products is as good as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
Very well packed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Great product and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Great products!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Fantastic!! Thank you !
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
Order well packed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Great products, well packaged, nothing to say.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
Very quick delivery of beautiful, well-packaged products - perfect! I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
I received what I wanted in very good condition and very quickly. Very nice.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
I was pleased because I know the products but disappointed because I was missing a batch of spread that was offered normally two following the order and I received only one I sent a message and I had no response so the after sales service I found it average
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Safe delivery: the jars are extremely well packaged and protected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Super fast and the products are as good as ever
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
My order arrived quickly at its destination. A discovery for my mother and father-in-law who are delighted with the products. A great gift for them. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Perfect but the marshmallows are missing :(
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Very fast, and very well protected, can't wait to get back to the stores :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
It's a pity that the little gift didn't include products other than those ordered! It would have been interesting to taste other products that we were not familiar with. Otherwise, everything went well and we're happy to be able to treat ourselves!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Site very good, delivery very good, It is a pity not to receive confirmation of order, payment or notice of shipment from the counter. I only received emails from the payment and delivery company. Too bad you can't earn points on your loyalty card...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Well-constructed site, very fast delivery, products packaged with great care. The quality is spot on. I discovered your products after my son gave me some discovery boxes as gifts, and we've been hooked ever since. At the moment I prefer to order online, but I saw that one of your stores existed in Colmar, 20 km from my home, and I'll be sure to visit it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
I love it, even if it's better in store because there's the loyalty card.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Easy ordering and fast delivery. Very good quality and tasty products!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Satisfied but 4 shelves broken
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
For a first navigation, not too many opinions yet because I knew what I wanted. I'll reserve a new opinion for a future consultation.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Order shipped very quickly and well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/05/2020
fast, well-protected delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Convenient site and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
My first internet order with Comptoir de Mathilde and the parcel arrived with the products very well wrapped and protected...nothing to complain about on the shipment and the quality of the products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
Good range of products and wide choice
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
Quick delivery, all the products were there, everything was perfectly protected, no breakages on arrival!
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