Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
As described. Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
reasonable lead times, very responsive customer service, attractive presentation
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Very easy to count - very good follow-up from Mathilde's counters. Order received in about a week (in the middle of a lockdown). The feuillantine spread is a real winner!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Perfect!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
Delivery in 7 days despite confinement. Package in good condition and conforms to order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Very good products, easy ordering and fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
Fast delivery despite confinement and very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Really perfect, in the offer, in the quality and in the care taken when sending, packaging canon!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Fast, reliable delivery. Responsive and pleasant customer service. I am very satisfied with my first order placed directly on this site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
As good as ever! Very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Very good site with quality ingredients. Can't wait to make my pastries and chocolate mousse.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
I received my entire order and customer service was very responsive. In fact I had to send him an email because I couldn't find the information on the site (maybe just a temporary bug on the page display).
All in all, I'm very satisfied and the products are as delicious as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
TB. In today's time, delivery complete, perfect and easy to use website. Thank you for these moments of pleasure and greed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
I am very satisfied
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2020
I know the products well and they never disappoint, they're very good, but I was disappointed with the delivery service because there was an error in the delivery address. It was an order for the Easter holidays, and the order arrived at my home instead of my daughter's, who will be waiting for her chocolates for quite a while given the confined conditions!The error must have occurred when I placed the order, although I had taken the option of 2 different billing and delivery addresses, and despite this, mine (the billing address) was used for delivery! I noticed the error when I checked my e-mail, and I sent 2 letters asking for a correction to be made before the parcel was dispatched... but I'm still waiting for a reply or a sign from the service... Anyway, the parcel has arrived at my house, and I think I'll be able to offer the chocolates for Pentecost if the lockdown is lifted by then....what a shame!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/03/2020
More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.
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Response from Le Comptoir de Mathilde
Hello Mr AUBRIOT, First of all, we are very sorry for the delay in shipping your parcel. Please also accept our apologies for our reactivity to your request. Indeed, this early stage of containment required us to make a number of adjustments. In any case, please be aware that the procedure requested in our reply - attestation on honour and identity card - is a standard procedure in this kind of situation and it is our duty to establish it in cases similar to yours. We hope you enjoyed your tablets! Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Excellent for cooking
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Overall, satisfied with the products and services offered. But disappointed that there was only 1 chocolate lollipop in the parcel when there were 2 in my order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
They were gifts for my children, who really appreciated them.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
When I ordered from Comptoir de Mathilde, I was inevitably thinking of gourmet Easter chocolates. The chocolates were delivered without a hitch and some eyes must have sparkled when I opened the parcel. I'm not going to be able to rate the products purchased, as I haven't tasted them.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/04/2020
Disappointed with tablets
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
Shipping and packaging of the order very careful
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
The parcel was well received, the delivery time was respected despite the current situation and the customer service was top notch, responding quickly to your emails.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Worry-free and fast delivery (despite the confined conditions), the jars, cookies and other items are perfectly protected. Smooth site visit, perfect product quality!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Hello Very happy with my order.
Just if I have to say something, it's that you took a long time to send it... plus the post takes longer because of the containment.... It arrived on April 16th.... For an order placed on April 1
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
At the top
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Le comptoir de Mathilde I will continue to order the prices are correct and the products are very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Fully satisfied with my order, which was processed and shipped quickly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
I was very well informed about the steps involved in my order and received my parcel within a reasonable time, given my particular situation.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Perfect order and delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Original site where you can find a SUPER original gift at any price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
the various Easter offers are very limited, too bad!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
Fast delivery and very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
Pleasant, choice and attractive prices
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
everything was perfect, even if it arrived after Easter
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
Order received, but it's not what I ordered, my niece is disappointed. I will not order again.
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Response from Le Comptoir de Mathilde
Hello Mrs PY, Our Easter lollipop and tablet products have matching subjects.
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
all very well and delivery even faster than expected!! very well packaged products
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