Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 3, 4 and 5 stars

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B
Benoit D.
Rating: 5 out of 5
following a purchase from 02/10/2025
I received my package well, too bad the jars of mustard are packed lying down because the mustard arrives in bulk.
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Hélène H.
Rating: 5 out of 5
following a purchase from 02/10/2025
Very good
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Aurore M.
Rating: 5 out of 5
following a purchase from 02/10/2025
Compliant and very good products
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Profumeria Cristiana P.
Rating: 5 out of 5
following a purchase from 28/09/2025
Excellent quality (I already knew the products) Perfect packaging break-proof and super fast delivery
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Gasmi I.
Rating: 1 out of 5
following a purchase from 23/09/2025
J’ai passé une commande de 3 pâtés à tartiner et quelle déception… À la réception, l’un des pots de pâte à tartiner était ouvert et mal fermé. Le produit avait manifestement fui pendant le transport. J’ai immédiatement contacté le service client pour signaler le problème, photos et vidéos à l’appui. Résultat : on m’a répondu que le produit « restait consommable » et qu’on me remboursait seulement 4 € sur 8, au motif que la pâte à tartiner n’était « pas stérilisée » mais que « le risque microbien était nul ». À ma connaissance, je n’ai jamais commandé un produit ouvert, encore moins un produit alimentaire dont l’intégrité est compromise. Je trouve inacceptable qu’on me dise qu’un produit ouvert, coulant et mal scellé est “consommable”. Le service client refuse toujours de renvoyer un nouveau pot ou de rembourser le montant total, alors que le produit est clairement non conforme à la commande. Je suis extrêmement déçue par la manière dont ma demande a été traitée par Clarisse. Pour une marque qui met en avant la qualité de ses produits, je m’attendais à un minimum de respect du client et de professionnalisme. J’écris cet avis pour prévenir les futurs clients : n’achetez pas chez eux, car si un produit arrive endommagé ou ouvert, vous n’obtiendrez aucun dédommagement.
F
Françoise D.
Rating: 5 out of 5
following a purchase from 02/10/2025
Excellent products
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Sarrazin S.
Rating: 5 out of 5
following a purchase from 27/09/2025
Fast and compliant order
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Nathalie G.
Rating: 5 out of 5
following a purchase from 29/09/2025
Good quality, fast shipping. Perfect, thank you
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Tish M.
Rating: 5 out of 5
following a purchase from 29/09/2025
so excited to be able to make this order. Thank you and speedy delivery. Fantastic products.
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Chantal C.
Rating: 4 out of 5
following a purchase from 28/09/2025
happy with the received products
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Julia B.
Rating: 5 out of 5
following a purchase from 28/09/2025
Very good. The products were well present and protected
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Marie-Annick G.
Rating: 5 out of 5
following a purchase from 26/09/2025
Satisfactory
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Laurence L.
Rating: 5 out of 5
following a purchase from 28/09/2025
So good, magnificent
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Xavier R.
Rating: 5 out of 5
following a purchase from 28/09/2025
Fast and careful delivery, I recommend.
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Cécile T.
Rating: 4 out of 5
following a purchase from 28/09/2025
Truffle mustard is to die for!! Delicious
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Hortense H.
Rating: 5 out of 5
following a purchase from 28/09/2025
At the top
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Marie Claude B.
Rating: 5 out of 5
following a purchase from 26/09/2025
Very satisfied with my order and especially a very careful packaging
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Angélique B.
Rating: 5 out of 5
following a purchase from 24/09/2025
Great, I already knew this candle. I love it.
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Dominique O.
Rating: 5 out of 5
following a purchase from 24/09/2025
Sometimes it's for giving, often for us. We appreciate it a lot.
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Marie V.
Rating: 5 out of 5
following a purchase from 18/09/2025
Super product
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Michèle D.
Rating: 5 out of 5
following a purchase from 23/09/2025
Very satisfied
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Aurelie V.
Rating: 5 out of 5
following a purchase from 22/09/2025
Very satisfied
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Meledy A.
Rating: 5 out of 5
following a purchase from 23/09/2025
Perfect
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Dominique D.
Rating: 5 out of 5
following a purchase from 20/09/2025
always quality and choice on the agenda...there will certainly be beautiful surprises to discover for the end of year celebrations!
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Isabelle C.
Rating: 5 out of 5
following a purchase from 19/09/2025
Very good
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Amelie C.
Rating: 5 out of 5
following a purchase from 20/09/2025
Super
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Christine D.
Rating: 5 out of 5
following a purchase from 21/09/2025
Gifts that I haven't given yet. Superb presentation, fast delivery, and top-notch packaging.
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Elsa D.
Rating: 5 out of 5
following a purchase from 20/09/2025
Fast shipping
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Arlette L.
Rating: 4 out of 5
following a purchase from 17/09/2025
Excellent product and good quality
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Chantal B.
Rating: 5 out of 5
following a purchase from 19/09/2025
Delivery by UPS, very good and very good product Thank you very much
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Franck F.
Rating: 5 out of 5
following a purchase from 17/09/2025
Perfect. Very well packaged. Fast.
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Fabienne R.
Rating: 5 out of 5
following a purchase from 18/09/2025
very good
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Martine D.
Rating: 3 out of 5
following a purchase from 17/09/2025
the friends I sent were delighted but did not taste
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Christine D.
Rating: 5 out of 5
following a purchase from 17/09/2025
Absolutely delicious
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Cyril L.
Rating: 4 out of 5
following a purchase from 17/09/2025
ras
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Patrick A.
Rating: 5 out of 5
following a purchase from 17/09/2025
Thank you. Great products! Timeliness and packaging are okay.
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Sandrine L.
Rating: 5 out of 5
following a purchase from 13/09/2025
Great product. Too bad it's not available in my store in Châlons-en-Champagne
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Sebastien L.
Rating: 5 out of 5
following a purchase from 16/09/2025
Order arrived quickly, and products very good, to do again.
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Eric C.
Rating: 4 out of 5
following a purchase from 17/09/2025
Everything is perfect...as usual
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Stephan V.
Rating: 5 out of 5
following a purchase from 17/09/2025
Hello, yes, the package was well taken care of and the product always meets my expectations.
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