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P
Rating: 3 out of 5
The shipment took a long time.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3, 4 and 5 stars
Reset filtersB
Rating: 3 out of 5
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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F
Rating: 5 out of 5
Very simple and efficient purchase.
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R
Rating: 5 out of 5
Perfect packaging, delicious products. Thank you very much!
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K
Rating: 1 out of 5
very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
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C
Rating: 5 out of 5
I love
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C
Rating: 1 out of 5
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
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A
Rating: 5 out of 5
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
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M
Rating: 1 out of 5
The chocolates arrived broken
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L
Rating: 4 out of 5
Order received, well packaged, no breakages and rather fast delivery.
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G
Rating: 5 out of 5
Perfect
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V
Rating: 3 out of 5
A chocolate bar arrived broken, customer service did not respond to my request.
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M
Rating: 1 out of 5
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
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C
Rating: 5 out of 5
Very well packed
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N
Rating: 1 out of 5
My order was missing an item. Complaints department contacted....no news.... Damage
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G
Rating: 5 out of 5
Just as described and great delivery service.
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M
Rating: 5 out of 5
Everything perfect
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E
Rating: 1 out of 5
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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M
Rating: 1 out of 5
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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M
Rating: 5 out of 5
Order met my expectations. Beautiful, well-stocked advent calendar.
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C
Rating: 1 out of 5
An item is missing from my order, and after two weeks and two complaint emails, no news.
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A
Rating: 5 out of 5
Fast delivery for December! Excellent products
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M
Rating: 1 out of 5
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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L
Rating: 1 out of 5
I have been unable to return an item. No reply by e-mail.
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S
Rating: 3 out of 5
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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F
Rating: 1 out of 5
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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A
Rating: 5 out of 5
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
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N
Rating: 5 out of 5
Everything was perfect from order to delivery.
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M
Rating: 3 out of 5
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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S
Rating: 1 out of 5
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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S
Rating: 3 out of 5
A product arrived broken, I reported it, no response from the service.
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S
Rating: 5 out of 5
Perfect as usual
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N
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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L
Rating: 1 out of 5
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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N
Rating: 5 out of 5
Very satisfied with my order
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C
Rating: 5 out of 5
Very fast delivery, super packed. Very good product
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M
Rating: 1 out of 5
Products arrived broken and no response from customer service.
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M
Rating: 3 out of 5
The chocolates have arrived cassės
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P
Rating: 5 out of 5
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
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