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F
Rating: 1 out of 5
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Good products
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I
Rating: 4 out of 5
Fast, full order
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J
Rating: 4 out of 5
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
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S
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
serious site, gourmet, quality products
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C
Rating: 4 out of 5
Good quality products, beautiful chocolate decorations to offer for the festive season.
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M
Rating: 1 out of 5
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
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M
Rating: 5 out of 5
Fine
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I
Rating: 5 out of 5
I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗
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O
Rating: 5 out of 5
Perhaps we could receive a surprise product when we place a large order.
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M
Rating: 5 out of 5
Top
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V
Rating: 5 out of 5
I'm delighted with the products and the delivery. Everything is fine with me!
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L
Rating: 1 out of 5
Item already opened, claim unanswered
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C
Rating: 5 out of 5
The gift is much appreciated
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J
Rating: 1 out of 5
Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.
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M
Rating: 3 out of 5
very long shipping!!!
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E
Rating: 1 out of 5
Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.
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M
Rating: 5 out of 5
Superb product, well protected on arrival. Very satisfied with my purchase
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L
Rating: 5 out of 5
Very good product I recommended it
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L
Rating: 5 out of 5
Fine
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R
Rating: 1 out of 5
I made a complaint because a box of chocolates was broken. No reply.
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A
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
perfect
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S
Rating: 5 out of 5
Nothing to report. Products received perfect Delivery on time
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C
Rating: 5 out of 5
Excellent site, excellent products, the best!
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C
Rating: 5 out of 5
Ras
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S
Rating: 4 out of 5
Fine
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P
Rating: 5 out of 5
Very good
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L
Rating: 3 out of 5
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
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E
Rating: 1 out of 5
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
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M
Rating: 5 out of 5
Ok compliant
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L
Rating: 1 out of 5
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
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E
Rating: 3 out of 5
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
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C
Rating: 5 out of 5
Super recommended, opening their calendars has become a Christmas tradition. Next year we will be back again.
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C
Rating: 5 out of 5
The contents of my order were exactly what I had ordered. What's more, I had a parcel delivery problem and customer service was reactive.
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M
Rating: 5 out of 5
I love this excellent quality brand and I'm a Christmas fan, so I can tell you that the Christmas products are much appreciated. Merry Christmas to you
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C
Rating: 3 out of 5
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
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É
Rating: 5 out of 5
This is the second year in a row that I've ordered (during Black Friday), the products are of high quality. I think that to build customer loyalty, there should be even more novelties or customizable products.
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S
Rating: 5 out of 5
very well
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